The Resident Manager is responsible for day to day customer service and administration of their assigned residential properties on behalf of York Property Management. The Resident Manager reports to the Community Manager and works in collaboration with the Maintenance Technicians and Cleaning Associates.
Priorities change regularly in this position and the employee must be flexible and willing to change responsibilities as required.
Responsibilities
1. Renting Suites
- Respond to inquiries from prospective residents in person, via email, and over the phone in a prompt and courteous manner
- Schedule and attend appointments to show suites
- Hand out rental applications to prospective residents
- Move-In Residents by completing move in inspections and providing keys and welcome packages
2. Move Outs and Suite Turnover
- Submit Notices to Vacate to Head Office and deliver Move Out Instructions to residents
- Schedule and conduct Preliminary and Final Move Out Inspections
- Oversee suite turnover
3. Resident Matters
- Deal with resident matters as they arise in a professional manner
- Deliver notices to Residents
- Attend LTB tribunal if required
- Post resident payments to property management software and complete bank deposits
- Maintain a detailed record of resident notes in property management software and upload documents and pictures in a timely manner
- Update reports
- Collect rent from residents by going door-to-door
4. Maintenance
- Complete sidewalk and entrance salting and shoveling
- Record maintenance requests and complete minor repairs for residents; ensure maintenance completes major repairs
- Inspect common areas and clean and/or repair as necessary
- Complete Fire Safety walk throughs and logs
- Maintain building alarm system and ensure smoke detectors are in working order
- Inspect boiler (if applicable), mechanical room and hot water tanks and clean as required
- Inspect and maintain elevator (if applicable)
- Ensure compliance with building rules and regulations
- Respond to emergency calls after hours as required
- Ensure regular garbage removal and recycling pick up occurs; take garbage bins in and out on pick up day (if applicable)
- Ensure parking lot is monitored and maintained for safety
5. Other Duties as Assigned
Core Competencies, Skills, and Expectations
The incumbent must possess the following experience and educational requirements:
- 3 years of Customer Service Experience preferred
- Experience working in the Property Management field is an asset
The incumbent must demonstrate the following knowledge and skills:
- Ability to use and/or learn how to use new technology
- Strong attention to detail and accuracy on documentation
- Demonstrated knowledge of Residential Tenancies Act
- Excellent customer service and public interaction skills
- Effective verbal and listening communication skills
- Time management skills
York Property Management (YPM) manages 4,000+ residential apartment suites in Southwestern Ontario. YPM offers a variety of different layouts of suites which accommodate a diverse demographic of young couples, families, students and retirees. The company employs over 100 individuals working at head office, on site, or at various properties managed by YPM.
Our Mission at York Property Management is to work together in a safe, respectful, and friendly environment with effective communication to provide our residents quality service and a comfortable and positive living experience while being environmentally conscious.
Our vision is to create and maintain rental properties that all of our residents are proud to call home.
York Property Management is committed to providing a safe, healthy and inclusive work environment. We welcome applications from people with disabilities and diverse backgrounds, identities and cultures. Accommodations are available throughout the application and interview process upon request.
Successful candidates, as a condition of job offer, would be required to provide a satisfactory criminal record check.
A benefits package will be offered at 3 months of employment.
We appreciate all applications. However, only those selected for an interview will be contacted.
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