Description

In this varied role, the HR Generalist will take responsibility for providing first-level support for employee relations, policy and procedure creation, interpretation, recommendation and enforcement, and performance management for all employees (Store Operations, Head Office, and the Warehouse and Logistics group) in the province of Quebec under the Chico banner. A true generalist role, the incumbent also assists with support in the following areas: payroll, pay equity, benefits, job evaluation, HRIS administration, health & safety, training & development, and talent acquisition & succession planning. While the incumbent's primary focus will be supporting Quebec employees, they will provide backup generalist support to HR Generalists supporting other provinces across Canada. This role reports directly into the Director, Human Resources (PVCI) with a dotted line to the President & General Manager (Chico).

Essential Duties and Responsibilities

1. Safety – Operate in a way that builds trust with our customers, pets, and ACEs.
2. Compassion – Communicate and act from the heart with genuine care and courtesy. Coach and provide guidance on a variety of topics. This includes partnering with the management team to provide perspective on topics such as tough employee relations issues, performance coaching & development, compensation recommendations, termination pay recommendations, etc.
3. Coordinate and participate in employee engagement initiatives , such as surveys and company events
4. Expertise – Provide knowledge in an understanding and informative way. Investigate and answer employee relations questions and concerns in-person, over the phone, and via e-mail. Provide interpretation of Company policy and provincial employment legislation for corporate staff. Coordinate the leave of absence, return to work, and accommodation programs. Maintain up to date knowledge of all Labour Standards and updates as required to ensure the company remains compliant in all matters. Keep apprised of Health & Safety legislation and update corporate resources, as required, such as health and safety board postings, and training. Facilitate health and safety committee meetings, as required. Handle workers' compensation claims, administration, and return to work, as needed.
5. Provide Workday (HRIS) administrative support. Examples include re-setting passwords, walking managers through processes such as recruitment, hiring, termination, and status changes, approving new hires and name changes, and pulling reports as needed.
6. Support the payroll auditing and transmission process including auditing timecards, following up on missing hours and time off requests, and any other support required.
7. Partner with the Talent team and Hiring Managers to discuss staffing needs, draft job postings, shortlist and interview candidates, and contact references.
8. Draft a variety of letters relating to the employment lifecycle, such as offers of employment, performance coaching, terminations, job abandonments, progressive discipline, investigations, status changes, etc.
9. Provide confirmation of employment to outside parties (i.e. Service Canada)
10. Aid new hires in completing onboarding documentation and conduct HR Orientations. Update orientation materials, as needed.
11. Conduct exit interviews and termination meetings. Speak to terminated employees regarding their questions, feedback and issues.
12. Lead HR Projects , as assigned.
13. Efficiency – Use time and resources responsibly. Create and run reports in the HRIS to support regular audits and accurate employee records. Operate in a way that focuses on saving minutes for front-line employees allowing them more time devoted to providing service to customers.

Skills, Experience, Education, Certifications

Bilingual in fluent French & English, required
Must be able to work onsite on a weekly basis at our office in Varennes, Quebec in a hybrid capacity
Post-Secondary education with a focus in Human Resources Management, preferred
HR Designation, or working towards, preferred
2-4 years of Human Resources administrative experience, required
2-4 years of Human Resources client group support experience with a strong background in performance management and employee relations experience, required
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