Shift Leader - Winnipeg (Southglen) - Retail Experience 730 St Anne's Rd Unit K, Winnipeg, MB R2N 0A2, Canada Req #2034 Fire & Flower is a leading, technology-powered, adult-use cannabis retailer with more than 70 corporate-owned stores in its network. The Company leverages its wholly owned technology development subsidiary, Hifyre Inc., to continually advance its proprietary retail operations model. The Fire and Flower Shift Leader is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift. The Shift Leader maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized. All Shift Leaders are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Shift Leader is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution. Strong knowledge of retail sales principles, methods, practices, and techniques. Ability to learn and adapt to sales software quickly. Proven data entry, data editing and typing skills. Excellent organizational and time management skills. Experience with cash management. Open and Close retail store, including activating and deactivating alarms. build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales. Assist with team member onboarding, training, and continuous education. Maintain a full understanding and reinforce and departmental policies, procedures, and regulations. Ensure all customer complaints are addressed and handled professionally. Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets. Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer. Education, Training & Experience ~2 years of experience in the retail industry. ~ Provincial Cannabis Certification. Manual dexterity required to use desktop computer and peripherals. Overtime as required. Fire & Flower respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person's talents and strengths. *730 St Anne's Rd Unit K, Winnipeg, MB R2N 0A2, Canada #