An Associate Account Director is responsible for all aspects of a client's business . They are responsible for the management of one or more client a ccoun ts. Working with cross-functional teams to access all Essence Mediacom services, you will ensure the strategic delivery of client goals and business objectives.

They provide leadership and is the main client contact for Airbnb . Lead in client comms, strategy planning, client presentations and encouraging the highest quality media product and client satisfaction. They also play an active role coaching, training, and mentoring juniors.

Key Accountabilities:

Client Service

• Manage and own client relationships (Director level and below, which may include Senior Manager, Brand Managers)
• Pr imary client contact
• Responsible for c lient retention and satisfaction
• Build and nurture relationships with client partner agencies, ensuring collaboration, strong partnership and a united vision to achieve client business objectives
• Responsible for client performance reviews including Vantage scores, with a goal of achieving all clients in green or secure
• Manage SOW and ultimately client expectations within agreed upon deliverables
• Manage client briefings
• Oversee and lead all aspects of the business

Leadership

• Successfully lead and manage account team
• Establish culture of excellence and quality output
• Lead by example and foster an environment of collaboration and team work
• Embrace Essence Media c om culture, mission and vision – embody it and action it
• Staff career development/succession planning through strong mentoring and coaching
• Assist SVP or GAD or AD with the development of business plans and SOW
• Ensure revenue forecasted accurately
• Responsible for ensuring monthly invoicing /billing for client is up to date
• Complete understanding of client SOW and compensation
• Ensure client compensation is in line with SOW
• Ensure client service team responsibilities are completed to assist with discrepancy clearing

Media Planning

• Solid understanding of online and offline planning
• Skilled interpretation of client briefs and writing strategic plans, establish strategies to meet objectives
• Extensive understanding of different media channels
• Lead client's plan presentations.
• Extensive knowledge of all syndicated and proprietary tools

Skills and Behaviour:

• S et and meet multiple demands within challenging deadlines
• B alance assignments while maintaining a flexible approach
• D elegate and share in the workload as a team member
• S trong attention to detail
• Ability to form relationships with clients and venders
• Strong leadership skills and an ability to foster teamwork
• Excellent oral and written c ommunication
• Demonstrated critical thinking and problem-solving abilities
• Strong analytical skills; mathematically inclined
• Able to understand consumer insights and apply

Education and Experience:

• 7 + years in media planning / buying or other relevant media industry experience
• Direct client servic e experience
• Strong understanding of marketing & consumer communications roles
• Syndicated media tools experience a must
• Post-secondary degree with a focus on Marketing preferred

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