Call Center Customer Service Representative We are seeking a Call Center Customer Service Representative to provide superior solution to our clients and possible customers. The suitable Call Center Customer Service Representative will certainly be customer-focused, information related, and target driven. Obligations: Call Center Customer Service Representative Getting or making a high quantity of telephone calls from or to customers. Making every effort to attain very first telephone call resolution and maintain the quality of service supplied by the call facility. Reacting efficiently to clients and developing a positive experience. Remaining calm and professional while dealing with upset consumers and providing them with the very best services to fix their concerns. Signing up with a team of Telephone call Center Customer Support Representatives and developing a positive connection of team effort, trust fund, and quality. Comprehending and using the called for software, reports, devices, and metrics. Joining training and aiming to enhance and enhance existing abilities. Complying with all business policies and treatments. Call Center Customer Service Representative Exceptional telephone way, customer service skills, active paying attention abilities, spoken, and composed communication abilities. Effectiveness with computers, especially when it come to CRM software program. Strong time monitoring abilities. Being able to speak more than one language fluently would be highly beneficial. The concept for Encepta was birthed when one of its owners, Devan Bouchard, joined the Alacrity Canada accelerator program after finishing his Master of Design at UVic. At the time, most firms taken part in telecommunication facilities solutions relied on manual verification to validate the required telecom network layout information utilized in decision making. Soon after signing up with Alacrity, Devan in addition to his founder Hadi Firouzi launched Encepta, sustained by Wesley Clover, an international financial investment administration company, Alacrity Canada, entrepreneurship@UBC Seed Fund and angel financial investment. Call Center Customer Service Representative By making customer satisfaction and speed up a concern, our company has had the ability to supply framework remedies– whether it is project monitoring, preparation or design– to telecommunications, utilities and communities across Canada. At the same time, with the focus on data gathering and R&D, Encepta has succeeded at creating positive responses loops for all customers, making crucial procedures a lot more reliable with every use. Today, Encepta is part of the RAM Consulting Team. This debt consolidation of technical experience develops a significant and total service offering in style, evaluation, and eventually, detailed project monitoring. Call Center Customer Service Representative Encepta remains to buy advancement that aids unify outdoors plant facilities information, enabling sped up decision making and network development in every market. Call Center Customer Service Representative See our list of telecommunication engineering jobs below to apply. We are always on the lookout for OSP designers, field technicians, software developers, engineering managers and more. Call Center Customer Service Representative