JOIN OUR WINNING TEAM

Working closely to support the Guest Services Manager as a hands-on employee, you will represent the highest standard of excellence in welcome and guest service.
The Guest Services Assistant Manager is required to work days, evenings, and weekends to manage the day-to-day operations of Guest Services while ensuring productivity, performance standards & cost containment objectives are met and exceeded.

Responsibilities:

• Ensuring all details and services for reservations and check-ins/check-outs are completed and executed based on company standards and client requests;
• Assist to ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their jobs;
• Oversee the functions of other Guest Services supervisors and staff and assist or lead when required; communicate objectives and ensure assigned work is completed accurately and thoroughly;
• Assists management GM to monitor and control the Guest Services budget;
• Resolve daily operational problems through consistent monitoring of Guest Services;
  Maintain and coordinate switchboard tasks and procedures.

This description is not intended to be all-inclusive and can be changed or additional duties added as necessary.

Qualifications:

• Experience as a Front Office/Guest Services Supervisor in a hotel environment is preferred.
• Previous experience with Maestro would be considered an asset.
• Proficient in Microsoft Office Suite (Word and Excel) within a Microsoft Windows environment.
• Strong oral and written communication skills.
• Exceptional organizational skills and ability.
• Customer Service Excellence.

Benefits:

• Group insurance
• Strong personal as well as professional development.
• Continued education assistance, "Scholarships".
• Employee Canadvantage Rewards Program.
• Employee Discounts, including meals, room rates, and more!
• Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws, and more!
• Wellness Benefits.
• Career Growth Opportunities.

Requests for reasonable accommodations will be reviewed on an individual basis, while keeping in line with Canad Inns standards.

Thank you for your interest in a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.

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