Fully Managed by TELUS is a one-stop-shop for technology solutions that help businesses navigate and succeed in today's digital world of work. With decades of collective experience in IT, Fully Managed by TELUS provides companies with the technology support, expertise, and products and services they need to be productive and proactive - helping them work smarter, more securely and with greater efficiency. We are the destination of choice for entrepreneurial data-driven people that enjoy a challenge. The Senior Systems Administrator role with a focus on Apple products and services consists of providing senior level technical escalation support, client audits and resolution of root cause tickets. The technical tasks will be primarily high risk, high impact and/or highly complex. They will require a technician with a great depth and breadth of technical knowledge and experience. Completing root cause tickets to find permanent and effective solutions, while recommending infrastructure improvements Proactively training and mentoring Tier 1 and Tier 2 staff on solutions to escalated tickets to mentor the teams and reduce escalations over time A willingness to work flexible hours when required to meet client deadlines Requirement to pass two approved training courses per quarter to stay up to date with industry standards and best practices. troubleshooting Apple computers and mobile devices ~ troubleshooting Windows desktops and servers ~ installing, maintaining, and troubleshooting firewalls, routers, switches and wireless networks (Cisco-Meraki experience is preferred) ~ Adept in DHCP, DNS, VLANs, VPNs, and other network fundamentals ~ Familiarity remediating technical issues with various vendors such as ISPs, software/hardware manufacturers, VOIP technology, Azure, AWS, etc ~ Demonstrated ability to use problem solving techniques such as root cause analysis to resolve issues ~ University degree in computer science or equivalent experience. Experience with ITIL service management concepts and methodologies and certification an asset Intimate knowledge of ITGlue and Service Now or ConnectWise Fully Managed promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act. Fully Managed provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. No recruiters and no phone calls please! #