Senior E-commerce Manager
Groupe Dynamite is a leading fashion digital retailer with two brands at the heart of our success, Garage and Dynamite. With over 300 stores in Canada and the U.S., and more than 4,000 people, we have been making our mark on fashion since 1975.
Our core strengths are rooted in our team, our innovation and our customers. We are proud to hire and retain aspirational leaders who are driven to achieve great things and are recognized for their entrepreneurial spirit.
Job Summary:
The Senior E-commerce Manager will play a crucial role in leading the daily operational activities of our E-commerce platform, analyzing performance metrics, and developing strategies to achieve and exceed targets. This individual will collaborate closely with the E-commerce Director/Chief Digital Officer (CDO) to drive the overall E-commerce strategy and ensure alignment with company objectives.
Key Responsibilities:
- Oversee the day-to-day operations of the E-commerce platform, including merchandising, content creation, website maintenance, order processing, and inventory management;
- Ensure seamless functionality of the E-commerce platform, troubleshooting any issues that may arise to the product teams and implementing solutions promptly;
- Collaborate with cross-functional teams, including Marketing, Creatives, IT, and Logistics to optimize processes and enhance the overall customer experience;
- Analyze E-commerce performance metrics, including sales, traffic, conversion rates, and customer engagement, to identify trends, opportunities, and areas for improvement;
- Generate regular reports and dashboards to track key performance indicators (KPIs) and provide actionable insights to stakeholders;
- Utilize data-driven approaches to optimize product offerings, content strategies, and promotional activities;
- Work closely with the E-commerce Director and CDO to refine and execute the E-commerce strategy, aligning with company goals and objectives;
- Contribute innovative ideas and initiatives to drive revenue growth, improve profitability, and enhance the overall competitiveness of the E-commerce business;
- Stay informed about industry trends, best practices, and emerging technologies to inform strategic decision-making and maintain a competitive edge;
- Collaborate with internal teams to execute marketing campaigns, product launches, and other initiatives to drive E-commerce sales and revenue;
- Lead and mentor a team of E-commerce specialists, E-comm merchandisers, and front-end developers.
Qualifications:
- Bachelor's degree in Business, Marketing, or a related field; MBA or relevant advanced degree preferred;
- At least 5 years of experience in E-commerce management, with a proven track record of driving revenue growth and achieving targets;
- Strong analytical skills with the ability to interpret data, generate insights, and make data-driven decisions;
- Excellent project management skills with the ability to manage multiple initiatives simultaneously and meet deadlines;
- Strategic thinker with a creative mindset and a passion for innovation and continuous improvement;
- Strong leadership and interpersonal skills with the ability to collaborate effectively across teams and influence stakeholders at all levels;
- Experience working with E-commerce platforms (Salesforce is a plus) and familiarity with web analytics tools (i.e., Google Analytics, Power BI);
- Knowledge of E-commerce best practices, industry trends, and emerging technologies.
Over and above a competitive salary and bonus plan, registered retirement savings, and flexible group insurance with personalised coverage that meets your needs, you will be at the forefront of a growing organisation that understands the importance of investing in people.
You and your family can enjoy our employee discount at Garage and Dynamite, private sample sales throughout the year and many other exciting perks, including a very flexible vacation program.
Our promise…
No day will be like the last - we aim to be better today than we were yesterday. We are committed to employment equity.
Candidates that are retained will be called for an interview.
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