Hospice Niagara, a not-for-profit charitable organization that focuses on improving the quality of life for people living with life-limiting illnesses, death, dying, grief and loss, is seeking a Clinical Navigator. This is a part-time, hybrid position which will require you to work on-site at Hospice Niagara in St. Catharine's.Position SummaryAs a member of an interdisciplinary Palliative Shared Care Team, the Clinical Navigator & Client Service Coordinator ("Clinical Navigator") coordinates referrals to Hospice Niagara team members, and Nurse Practitioners and Physicians working members of this team. This position also provides triage for the Shared Care Palliative Care Outreach Team. This position also provides individual assessments for families in underserved areas, with the goal of linking the family to other Hospice Niagara Services. This position provides support and back-up for all other administrative positions, including physician phone calls, billing and file maintenance.Key ResponsibilitiesPrioritizing all incoming calls from patients, families, community agencies and physicians, ensuring team members are up-to-date on client and family care at all timesDetermining and interpreting the needs of clients and families, triaging needs and informing the physician's and care providers of the order of priorityFollow-up to ensure services and information has been received by all parties and services are in placeManaging client files, ensuring information is up-to-date at all timesPreparing clinical rounds lists, updating client informationLeading clinical rounds, ensuring confidentiality of client informationPreparing accurate statistical reports as requiredTranscription of physician visit information to medical recordNotifying team members and updating family file when situations change including the death of a client to ensure bereavement services are in placeAssessment of the needs of client and family needs in assigned underserved jurisdictionsReferring clients and family members in underserved jurisdictions to Hospice Niagara volunteer and other servicesProviding administrative support and/or back-up for other team members, whether or not their employment is with Hospice NiagaraOther duties as assigned Skills & AttributesDemonstrated skills in medical terminology and transcriptionExcellent interpersonal and conflict resolution skillsKnowledgeable of support services and resources in the communityComfort in working with a number of software program for the purpose of statistical reportingExcellent written and verbal communication skillsComputer literacy level to manage Team operations: Word, Excel, AccessExhibit a professional, compassionate and caring approachDemonstrate strong active listening and interpersonal communication skillsAbility to develop relationships based on trust, compassion and empathyEffectively set appropriate boundaries and understand the limitations of volunteers in client careDemonstrate a high degree of self-direction and self-motivationDemonstrate a healthy adjustment to loss and exercise ongoing self-careAcademic, Training, Knowledge & Experience3-5 years' experience working in hospice palliative careRegistered Practical Nurse or other health related diploma preferredExperience working and collaborating within a multidisciplinary teamExperience working with local organizations and primary careVulnerable Sector Police Check (favourable, within past 12 months)First Aid/CPR (preferred, must be taken within 12 months of hire)Safe Food Handling (preferred, must be completed within 12 months of hire)Please note that Hospice Niagara requires that all newly hired employees are to be fully vaccinated against COVID-19 as a condition of being hired and provide proof of full vaccination, or provide proof of a bona fide medical or Human Rights Code exemption on a form issued from and approved by Hospice Niagara.