We are people with GRIP : Go-Getter, Renders Service, Innovative, and Passionate for succeeding. The well-being of people is the purpose of SPI Health and Safety and involves three fundamental components: Our Community: Make this world a better place Work for an organization with a meaningful mission, a corporate culture that is engaging and innovative, and an excellent work ethic in a highly competitive industry. Access to a gym on the worksite Access to a telehealth program (100% provided by the company) Program offering support to employees in need (SPI Connection Committee) Employee Assistance Program (EAP) gives you access to professional advice in all health matters Volunteer program (time paid for a cause that matters to you) Continuous training and career opportunities Telework 2-3 days per week and 2-3 days in our Blainville offices. Reporting to the IT Director, you will support all users regarding IT requests and incidents while prioritizing outstanding customer service. To achieve service standards, you will build collaborative relationships with customers and team members through efficient and timely communication. Solve technical problems sent to the portal and related to computer systems, software and hardware; Document technical interventions; Manage all equipment and support users; Participate in the development and deployment of internal technological systems. Answer support requests according to current service levels; 2 to 3 years of experience in technical support; Experience with management programs (SharePoint and Active Directory); Strong technical problem-solving skills in a technical support and office environment; Every day, our values guide our conduct to live in a respectful, honest, transparent and fair workplace. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.