Tuesday, April 30, 2024
LEGAL AID BC EXEMPT POSTING
TO: LABC STAFF
FROM: HUMAN RESOURCES DEPARTMENT
POSITION: COORDINATOR, INTAKE AND REFERRAL SERVICESCOMPETITION NO: E019-24
DATE POSTED: April 30, 2024
CLOSING DATE: May 14, 2024
STARTING DATE: ASAP
SALARY: ($98,229 - $131,573) EXPROF6
HOURS OF WORK: 35 hours per week, Monday to Friday
This position is not on the modified workweek.
Legal Aid BC is in the early stages of, and committed to a transformative journey to embedding Truth and Reconciliation, and Equity, Diversity, and Inclusion in all aspects of our work. We seek talent from equity-seeking groups, including but not limited to individuals who self-identify as First Nations, Inuit, or Metis descent, persons with diverse abilities, gender diverse, racialized, and members of the 2SLGBTQIA+ community be a part of this exciting stage of Legal Aid BC's growth. We care deeply about the culture we are building and are looking for staff members who not only excel in their respective areas but are also passionate about supporting the people we serve and each other. If this resonates with you, we encourage you to apply. All interested and eligible applicants will be considered with due consideration to all protected grounds under the BC Human Rights Code. If we can do anything to make your application experience a positive and equitable one, we want to hear from you on what we can do better.
PRIMARY FUNCTION:
Reporting to the Manager, Intake & Referral Services this position is responsible for the management and oversight of all Legal Aid BC (LABC) Local Agent Contracts and other contracted service providers within the Intake & Referral Services department. The role participates in the development of divisional strategic plan, and policy development for programs and services within portfolio. The Coordinator manages and supervises the operations and performance management of staff, as well as provides guidance and instruction for the LABC Provincial Supervisors and the training and provision of intake services at local agent offices across the province. The position provides backups and acts for the Manager, Intake & Referral Services as required.
The following job duties are illustrative examples and shall not be construed as an exhaustive description of all the work requirements that may be inherent in the job.
VALUES STATEMENT:
Our commitment to the principles of fundamental justice embedded in the Charter of Rights and Freedoms , and to Truth and Reconciliation, and Equity, Diversity, and Inclusion is ambitious and foundational. It informs everything we do, as we defend liberty, equality, autonomy, and dignity; as we dismantle colonization, racism, sexism, transphobia and homophobia, and all discrimination. These are our values, and they inform our hiring practices too. Our business is aiding people in severe legal distress and necessitates internal and external alignment of practicing these values. Integrating Truth and Reconciliation, and Equity, Diversity, and Inclusion throughout every aspect of Legal Aid BC is critical to building that culture, and we prioritize ongoing resources to achieve that goal.
KEY ACCOUNTABILITES:
- Develops, manages, and administers Local Agent contracts and service delivery of Local Agents, the private bar, and services provided by other contracted agencies. Coordinates the tendering, evaluation, awarding and writing of contracts for Local Agents and other contracted services.
- Monitors and provides advice to the Manager, Intake & Referral Services on the intake function of local agent offices.
- Monitors and/or oversees the provision of contracted services across the Province, by communicating, interpreting and implementing departmental and corporate policies, priorities and standards and ensuring that services are being effectively and appropriately delivered.
- Develops and provides training and training materials for Intake providers across the province.
- Supervises and coordinates legal information outreach of local agents with other departments to meet organizational priorities.
- Hires, trains, schedules, supervises and evaluates staff; establishes staff goals, objectives and training and development plans, coordinates and delegates work projects, and acts for the Division in processing grievances and applying the collective agreement; authorizes overtime, vacation, salary reviews and job classifications; provides leadership and direction.
- Supervises and negotiates contracts with consultants as required, monitors and approves work and approves invoices for payment.
- Identifies need and analyses of alternative service delivery models, and plans for innovative, effective and efficient ways of delivering on LABC programs and services.
- Liaises with courts, private bar lawyers, law firms, community groups as well as other external organizations across the Province on matters of mutual interest relating to the provision of intake services; resolve problems and facilitate the delivery of effective intake services. Represents LABC at internal and external meetings.
- Establishes and administers a variety of pilot projects and programs as assigned; makes presentations and participates in committee work relating to the areas of responsibility.
- Provides assistance and support to internal divisions and departments on initiatives, programs, and service delivery models.
- Participates in the development of departmental and strategic planning activities and provides advice and recommendations on policy, administrative, procedural and management issues impacting applications and eligibility and drafts issue papers, policies and charters as required.
- Provides recommendations on overall Intake process improvements.
- Interprets intake LABC policies and procedures to staff, private bar lawyers and the public and makes intake, case acceptance and tariff referral decisions.
- Oversees and establishes and implements quality control measures and programs. Investigates complaints related to local agents, their staff and other contracted services and possible breaches of contract by Local Agents; makes decisions on final outcomes of investigations up to and including termination of contracts.
- Maintains current awareness of developments in all matters impacting the delivery of LABC programs and services and appraises the Manager, Intake & Referral Services of issues and developments that could impact LABC or its programs and services.
- Provides backup and acts for the Manager, Intake & Referral Services as required.
- Performs other related duties as required.
QUALIFICATIONS:
Education and Experience
- An undergraduate degree in an appropriate discipline such as Business Administration or Law
- Minimum of five (5) years related experience with increasing responsibility, preferably in a service-related industry, or
- An equivalent combination of training and experience.
- Good knowledge of LABC operations, policies, and client services.
- Good knowledge of social justice community issues and Canada's justice and legal system.
- Sound planning, organizational, analytical, and administrative skills.
- Excellent communication, facilitation, negotiation, interpersonal, supervisory and leadership skills.
- Strong project management skills and the demonstrated ability to manage multiple projects simultaneously.
- Strong problem-solving skills focused on achieving continuous improvement.
- Excellent leadership skills, with a proven track record for setting clear expectations, providing meaningful coaching and feedback, and creating an environment where employees are motivated and able to do their best.
- Ability to function independently and under pressure.
- Ability to foster effective working relationships with peers, subordinates, government officials and external contacts.
- Ability to travel extensively throughout the province.
We offer (based on your employment status and affiliation):
- Four weeks paid vacation to start that grows the longer you are with LABC
- An excellent employee benefits package, where premiums are 100% paid by LABC
- Support for training and development
- An Employee and Family Assistance program
- The opportunity to participate in various Employee programs (Employee Wellness, etc.)
- Support for a healthy work/life balance
- Generous leave provisions (sick time, special leaves)
- 13 paid statutory holidays
- An opportunity for a flexible hybrid work arrangement for some positions (LABC reserves the right to change this policy at any time)
- Transit friendly employer for eligible staff to have their commute subsidized
- Dog-friendly offices
- Dedicated Cultural Leave provisions for Indigenous employees
- An Equity, Diversity and Inclusion Council, and Indigenous employees Council and Accessibility Committee of employees from equity-seeking groups that advises on ongoing improvements and investments in Equity, Diversity and Inclusion at our workplace
We would like to thank all external applicants for their interest but regret that only those shortlisted will be contacted.
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