Account Analyst (Bilingual) page is loaded

Account Analyst (Bilingual)

Apply locations Markham posted on Posted 30+ Days Ago job requisition id R-136068

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Aviva Canada is looking for Bilingual Call Centre Billing Representatives to support our contact centre and insurance branches, handling approximately 25-30 inbound calls per day.

Hours of Operation

• Call Centre Hours are Monday-Friday 8 am-8 pm

• Shifts (7.5 hours per day) will fluctuate within these Call Centre hours

• Candidates must be flexible and reliable to work rotating shifts, which include evening shifts to 8 pm

What you'll do

Provide "brilliant" customer service to Licensed Insurance Advisors and other staff from both the Contact Centre and Insurance Branches

• 40% of position will be answering billing telephone inquiries in a professional, timely and courteous manner (approx. 25-30 per day)

• 60% of position will support the Sales Centres and Insurance Branches with accepting and processing payments and maintaining billing of client policies (note: no collections responsibilities in this position)

What you'll bring

• 1-2 years' call centre experience

• Billing/credit experience is an asset, but not required

• Excellent telephone manner and interpersonal skills

• Excellent written and oral communication skills

• Ability to multitask in a fast paced environment

• Ability to adapt quickly to change

• Problem solving skills

• Strong/accurate Data Entry Skills and ability to talk and type while navigating screens

• Proficient in Windows applications

• Specifically MS Excel and MS Word

What you'll get

• Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Our vacation package starts at 4 weeks!

• Exceptional Career Development opportunities.

• We'll support your professional development education.

• Hybrid work model

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment, you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

About Us

We help our 18 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.

So, we're passionate about helping our 22,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.

#J-18808-Ljbffr