Titre du poste ou emplacement

Data Scientist Analyics, Platform - Customer Care

Robinhood
Toronto, ON
Experienced

About the team + role

The Customer Care product team builds product experiences that help our customers become successful with Robinhood. Insights from data power most decisions at Robinhood. This Product Data Scientist role at Robinhood will work with partners in product, marketing, engineering, finance, design, and compliance to understand and analyze data from all parts of our business to power how our product works and feels. Our company trajectory is defined by the systems, tools, and analytics powered by our exceptional team.

What you'll do
  • Developing and sharing insights around the key metrics that drive the company and your particular product
  • Working with partners to identify the key metrics their product should track and developing and sharing analysis, guidance, reports, and dashboards to successfully track and move these metrics
  • Powering quick decisions by answering business questions by querying our vast datasets
  • Actively suggesting changes to help our customers and business based on a deep understanding of how people engage in our app.
  • Adapting quantitative techniques to solve problems surfaced by multiple perspectives
  • Mentoring others as needed to democratize the use of data within the company
What you bring
  • Minimum 3+ years of experience working in product analytics or product data science
  • BA/BS/MS degree in a quantitative field such as mathematics, economics, statistics, engineering or natural sciences (or equivalent research experience)
  • Strong level of SQL skills
  • Familiarity with programming skills, either Python (numpy, scipy, pandas) or R programming languages
  • Experience with Tableau, Looker, and/or any visualization tools
  • Solid understanding of statistical analysis and experimentation
  • Experience communicating data driven insights and the ability to use data to inform, persuade, and lead

Our team is here to enable an inclusive and welcoming interview experience for all candidates. If you need additional assistance throughout the interview process related to a physical or mental condition, or if there is something our team can do to enable a more accessible experience at any time, please notify our team by completing this Applicant Accommodation Form .

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