What can you expect in this role Your shift will be scheduled between 8:00AM and 8:00PM EST Respond promptly and professionally to incoming inquiries by telephone, or email Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed Establish and maintain good rapport with customers by using positive language and anticipating their needs Gather all necessary information, inputting it accurately into company database Provide the insured with basic information on coverage, and arrange any necessary supplemental services Provide data tracking support and manage spreadsheets What do you bring to the role? Exceptional communication skills, both verbal and written Strong customer service, problem solving and resolution skills Proven ability to multi-task and think on your feet in a fast-paced environment Ability to work independently and in a team environment Strong attention to detail to ensure accuracy of information No insurance industry experience required #J-18808-Ljbffr