At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're a part of making sure our business is running optimally and safely helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!
Job Summary

The Claims Agent is responsible for providing claims management services in order to minimize costs and losses to the Company. The incumbent investigates accidents, incidents, claims, and complaints involving third parties, injuries, and damages to property, in order to discover the facts and assess the extent of liability and the quantum. The role represents the Company at Small Claims Court and other administrative and specialized tribunals. Furthermore, the role is accountable for applying sound, current adjusting principles in dealing with claims for and against the Company as well as locating, engaging and supervising experts and independent adjusters, when required for claims handling and litigation purposes.

Main Responsibilities

Investigate and report on risks and claims resulting from accidents and incidents involving injuries, fatalities or property damage to the Company or third parties

Determine when the assistance of experts, appraisers, or adjusters is required as well as engage and supervise such assistance

Negotiate with third parties, insurance companies, independent adjusters and outside counsel on the settlement of claims or recommend disposition of claims

Keep apprised of legislation changes, case law and adjusting and insurance trends (including insurance policies) that may affect claims handling as well as changes in railway operations, procedure, and policy

Assist and educate Company personnel in reporting accidents in a timely manner, including the necessary information required that affect the Company

Work with Company solicitors in preparing for and during trial

Liaise with outsourced legal counsel in preparation for and during trial

Attend administrative and specialized tribunals as a representative of the Company, to give evidence or obtain information

Represent the Company at Small Claims Court

Liaise with third parties, their insurers, and their representatives, in cases where the Company may be liable for damage caused by CN's Contractors, and for which insurance coverage may be available

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday and is eligible to participate in CNs hybrid work policy. The role may be required to work overtime as needed. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stress due to dealing with fatalities, serious injuries, extensive property damage and operating in an adversarial environment. The role must be available 24/7 on-call to respond to emergency situations and evacuations. The role requires minimal travel (up to 20%) within Canada and the United States (U.S.).

Requirements
Experience

Claims Handling and Adjusting

Minimum 5 years of experience in claims handling and adjusting

Education/Certification/Designation

High School Diploma or General Educational Development (GED)

College Diploma

Any designation for these above would be considered as an asset

Competencies

Applies critical thinking

Knows the business and stays current on industry needs

Demonstrates agility and drives change

Collaborates with others and shares information

Sets direction and inspires others

Communicates with impact

Identifies needs and finds solutions to create value for all stakeholders

Technical Skills/Knowledge

Thorough knowledge of adjusting principles, standards, and insurance policy interpretation

Knowledge of claims management, investigative procedures, and negotiation techniques

Sound knowledge of civil liability principles in material damage and bodily injury claims, motor vehicle accidents liability schemes, as well as some knowledge of relevant Federal, Provincial and Municipal statutes and by-laws relating to railway operation

Knowledge of claims in the context of transportation

Working knowledge of accounting and financial reporting for analysis of complex claims

Knowledge, proficiency and the ability to work and learn about various computer programs including Systems, Applications and Products (SAP), Ariba, Microsoft Office, Graphic Information System (GIS), and Borealis

Knowledge of Canadian Rail Operating Rules, CN's General Operating Instructions, safety rules and regulations

Any knowledge for any of the above would be considered as an asset

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don't apply unless they feel they fit the job posting at 100%. Even if you don't see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at .

As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.