ZAG Community of Businesses is the parent company to several home consumer services, specializing in excellent customer service experiences. Our portfolio includes renowned brands such as 1-800-GOT-JUNK?, You Move Me, among many others.

1-800-GOT-JUNK? Is the world's largest junk removal service, specializing in excellent customer service experiences. Our franchise in Calgary is looking for an Operations Manager to help us continue to build a world-class brand.

NOTE: This role is hands-on! The right candidate will be comfortable to lead by example with our field crew by working in the field, getting their hands dirty and breaking a sweat from time to time.

Position: Operations Manager
Schedule: Full-Time, including some weekends
Location: Calgary, AB
Compensation: $57 - 62k/year + $10-15k/year bonus potential

The Operations Manager will be directly responsible for the following goals, plans and key initiatives:
Work closely with the executive team to develop key company goals for operations, marketing, and profitability
Exceed weekly, monthly and yearly revenue targets
Manage the COGS (Labour, Fuel and Dump costs)
Lead a team of field crew members to achieve manageable goals set for them
Work with field crew members as needed
Oversee training and help to develop employee's professional skills in areas such as sales, marketing, customer service, profitability, and safety
Ensure high-quality execution, monitoring customer satisfaction, and proactively addressing any issues that arise
Complete staffing tasks including recruiting, hiring, training, retention and staff scheduling
Oversee relationships with customers, realtors, property managers and other service companies within the target markets to increase sales, measure the return/effectiveness of these activities
Develop and execute monthly brand visibility and neighborhood marketing plans
Maintain local commercial sales and business relationships throughout the region
Maintain fleet, including inspections, regular maintenance, and required fixes in a cost-effective manner
Maintain all information and operational details
Oversee administrative duties; payroll, expenses, invoicing, accounts receivable/payable
Ensure compliance with all health and safety requirements
Perform office responsibilities; purchasing of supplies and maintaining an organized workspace.
Drive and continuously develop a positive culture among the field staff
Requirements:
Relevant education and experience
2+ years experience in a senior leadership role conducting similar duties
2+ years experience in sales, marketing, administration, operations, and human resources
2+ years experience leading and motivating teams to achieve exceptional customer experiences
A positive and uplifting attitude with strong multi-tasking and time management skills
Strong desire to help others excel and meet weekly goals
Active & Energetic; enjoys physical work, able to jump in and get your hands dirty, when needed
Valid driver's license and a clean driving record
Sound like you? Great, submit your resume today. We review all applications within 2 business days and will be in touch if your qualifications are a match!