About Us

Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development- and we regularly recognize their achievements and outstanding results.

We work hard and play hard. We're about doing what's right, and feeling good about it.

Who we are

Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other's successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Position Details

What You Will Do

Support the Insurance Service team by answering inbound calls from our CAA Insurance policy holders regarding general service inquiries around billing options and payments
Send outbound correspondence to CAA Insurance policy holders, providing technical support for CAA Connect and CAA MyPace
Assist with the collection of data for departmental reporting
Offer support for ongoing departmental projects and initiatives
Meet Key Performance Indicators (KPI's) including first call resolution, average call handle times and various other customer service metrics to ensure top quality service is being provided

Who You Are

Post-Secondary education completed, University preferred
1-3 years of exceptional customer service experience
Previous experience in a call centre environment
Desire to pursue Other Than Life (OTL) license and/or Chartered Insurance Professional (CIP) designation
Strong teamwork and analytical skills
Excellent communication skills, both verbal and written

Work from home option is available

As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.