Manager, Operations

Position Summary

The Operations Manager is responsible for the safe and effective execution of daily operational strategies. This role leads and allocates resources, ensures compliance with key processes, and drives performance across safety, quality, efficiency, and financial KPIs. The Operations Manager fosters a strong teammate culture and supports continuous improvement initiatives while ensuring product safety, quality, and legality.

Primary Responsibilities

• Manage at least two full-time exempt direct reports, including hiring, coaching, development, recognition, and performance management up to and including termination.
• Direct all operational aspects of the facility across all shifts.
• Monitor and evaluate productivity goals daily to ensure targets are met.
• Promote and reinforce the company's teammate culture within the facility.
• Ensure attainment of production, quality, and safety objectives.
• Review and validate production and inventory reports for accuracy.
• Coordinate and ensure compliance with the Core Excellence Program; conduct regular audits.
• Plan, monitor, and manage departmental performance against budget, including staffing levels, overtime, and headcount.
• Lead initiatives to improve inventory accuracy and shipment/loading precision.
• Implement process improvement programs using Quality Driven Management (QDM) methodologies.
• Support the General Manager with special projects as needed.
• Oversee daily activities of 40 100 team members; inspire performance in productivity, safety, quality, and teamwork.
• Collaborate cross-functionally to optimize productivity and foster an inclusive work environment.
• Establish, maintain, and improve performance plans; identify and implement process improvements.
• Promote a safe workplace through training and accident preparedness initiatives.

Education and Experience

• Bachelor's degree in Logistics, Industrial Engineering, or related operations discipline preferred.
• Minimum of 3 years of supervisory experience, preferably in a logistics environment.
• Experience managing WMS, QDM, LMS, P&L, and talent development.

Skills and Competencies

• Demonstrated leadership with the ability to lead other leaders.
• Strong organizational and prioritization skills.
• Experience with Six Sigma or quality management methodologies Requirements, Perks, and Benefits (CA Salaried & CA Hourly)

  If the incumbent resides in the province of Quebec, Functional French (written and spoken) is required.

  Physical/Cognitive Requirements (with or without accommodation)

  • Ability to follow policies and procedures.
  • Ability to read, write and interpret information.
  • Ability to add, subtract, multiply and divide.
  • Ability to use hands to finger, handle, or feel.
  • Ability to sit, walk, or stand for the duration of the shift.
  • Must possess visual acuity to perform essential job functions.
  • Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
  • Ability to lift and carry items up to 50 pounds.

  At FedEx, our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer one that represents the diversity of our customers and the communities we serve. We foster respectful, safe, and inclusive workplaces where everyone is valued for their unique contributions.

  Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.

  Job Disclaimer (Canada)

  This job description is general in nature and is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.

  The incumbent is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in a PC Windows environment, successfully complete all recurrence training, maintain annual accreditations where applicable, and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, functional French (written and spoken) is required.

  In the recruitment and selection process to fill this vacancy, Artificial Intelligence may be used.

  Driving Requirements (If Applicable)

  Candidates for positions that require driving as a core competency must have a valid driver's license (e.g., Class 5, G, or 1 AZ ) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application.

  Candidates will be assessed through careful consideration of:

  1. Their current driver's abstract
  2. Their performance during application interviews
  3. Their performance on any driver competency assessments administered

Position Summary

The Operations Manager is responsible for the safe and effective execution of daily operational strategies. This role leads and allocates resources, ensures compliance with key processes, and drives performance across safety, quality, efficiency, and financial KPIs. The Operations Manager fosters a strong teammate culture and supports continuous improvement initiatives while ensuring product safety, quality, and legality.

Primary Responsibilities

• Manage at least two full-time exempt direct reports, including hiring, coaching, development, recognition, and performance management up to and including termination.
• Direct all operational aspects of the facility across all shifts.
• Monitor and evaluate productivity goals daily to ensure targets are met.
• Promote and reinforce the company's teammate culture within the facility.
• Ensure attainment of production, quality, and safety objectives.
• Review and validate production and inventory reports for accuracy.
• Coordinate and ensure compliance with the Core Excellence Program; conduct regular audits.
• Plan, monitor, and manage departmental performance against budget, including staffing levels, overtime, and headcount.
• Lead initiatives to improve inventory accuracy and shipment/loading precision.
• Implement process improvement programs using Quality Driven Management (QDM) methodologies.
• Support the General Manager with special projects as needed.
• Oversee daily activities of 40 100 team members; inspire performance in productivity, safety, quality, and teamwork.
• Collaborate cross-functionally to optimize productivity and foster an inclusive work environment.
• Establish, maintain, and improve performance plans; identify and implement process improvements.
• Promote a safe workplace through training and accident preparedness initiatives.

Education and Experience

• Bachelor's degree in Logistics, Industrial Engineering, or related operations discipline preferred.
• Minimum of 3 years of supervisory experience, preferably in a logistics environment.
• Experience managing WMS, QDM, LMS, P&L, and talent development.

Skills and Competencies

• Demonstrated leadership with the ability to lead other leaders.
• Strong organizational and prioritization skills.
• Experience with Six Sigma or quality management methodologies Requirements, Perks, and Benefits (CA Salaried & CA Hourly)

  If the incumbent resides in the province of Quebec, Functional French (written and spoken) is required.

  Physical/Cognitive Requirements (with or without accommodation)

  • Ability to follow policies and procedures.
  • Ability to read, write and interpret information.
  • Ability to add, subtract, multiply and divide.
  • Ability to use hands to finger, handle, or feel.
  • Ability to sit, walk, or stand for the duration of the shift.
  • Must possess visual acuity to perform essential job functions.
  • Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
  • Ability to lift and carry items up to 50 pounds.

  At FedEx, our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer one that represents the diversity of our customers and the communities we serve. We foster respectful, safe, and inclusive workplaces where everyone is valued for their unique contributions.

  Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.

  Job Disclaimer (Canada)

  This job description is general in nature and is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.

  The incumbent is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in a PC Windows environment, successfully complete all recurrence training, maintain annual accreditations where applicable . click apply for full job details