Brinks
Toronto, ON
Posté aujourd'hui
Détails de l'emploi :
Temps plein
Gestion
About the job
About the Role
The Brink's National Client Services (BNCS) team is committed to putting customers at the center of everything we do while delivering a best-in-class customer experience .
We are looking for customer-focused professionals who enjoy solving problems, providing effective solutions, and working in a fast-paced environment. If you thrive on helping others and collaborating with a team, we'd love to hear from you.
SCHEDULE
Sunday-Thursday
- 15:00-23:00, with flexibility to provide overnight coverage as required
Key Responsibilities
- Respond to internal and external customer inquiries via phone and email
- Provide support related to Brink's products and services
- Troubleshoot technical issues impacting customers and crew members
- Collaborate with internal departments to ensure timely resolution of customer concerns
- Follow established processes to diagnose issues and identify appropriate solutions
- Generate and distribute operational reports throughout the day
- Support ad hoc projects and serve as a key contact for customer communications
- Deliver a professional, positive, and efficient customer experience
Required Qualifications
We're looking for candidates who have:
- A passion for delivering exceptional customer service
- Fluency in English and French (spoken and written)
- Minimum 2 years of experience in:
- Call Centre environments
- Customer Service roles
- Help Desk or Technical Support positions
- Strong problem-solving and troubleshooting skills
- Ability to remain calm and effective under pressure
- Ability to manage multiple priorities and quickly adapt between:
- Technical support inquiries
- Billing-related concerns
- Phone and email communications
- Excellent verbal and written communication skills
- Strong computer and technology skills
- A positive, collaborative, team-first mindset
- A continuous improvement approach with a willingness to suggest process enhancements
Nice to Have Qualifications:
- Experience working within the transportation/security industry
Qualifications
Partager un emploi :
Foire aux questions
The schedule is Sunday to Thursday from 15:00 to 23:00, with flexibility to provide overnight coverage as required.
This role is based in Toronto, ON, as indicated in the job posting.
Fluency in English and French (spoken and written) is required.
Requires minimum 2 years in call centre, customer service, or help desk/technical support roles.
Respond to inquiries by phone and email, provide product/service support, troubleshoot technical issues, collaborate with internal teams, diagnose issues, generate reports, support ad hoc projects, and deliver a professional customer experience.
Strong problem-solving and troubleshooting skills, ability to stay calm under pressure, multitask between technical support, billing, and communications, excellent written and verbal communication, and a collaborative, process-improvement mindset.
Salary is listed as $0.00–$0.00, and the posting does not provide a specific pay range.
