Specialized advisor contractor

RONA - 223 emplois

Saint-Hyacinthe, QC

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Détails de l'emploi :

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Exécutif

Specialized Advisor - Contractor/Professional Customer Services

Our Expectations:

The Specialized Advisor represents the RONA brand to professional customers while focusing on business development and the retention of existing clients. This role is essential to customer satisfaction and achieving our sales objectives, all within a collaborative environment where teamwork is highly valued.

The Role:

Develop and maintain business relationships with professional customers/contractors by providing exceptional customer service and effectively addressing their needs.
Respond to telephone inquiries from contractor customers.
Communicate with customers and follow up on their orders.
Identify customer needs and recommend tailored solutions to promote customer loyalty and sales growth.
Act as the in-store product expert by providing product information and guidance to customers and fellow RONA associates.
Meet Pro customer call targets.
Collaborate with other departments and external partners to maximize sales opportunities.
Support the implementation of corporate merchandising standards and, when necessary, propose alternative products to optimize results.
Participate in managing inventory specific to professional customers, ensuring products are available in a timely manner to meet customer demand.
Support the Outside Sales Representative in maintaining and expanding the customer base.

Skills We Are Looking For:

Excellent customer service skills.
Sales experience.
Strong interpersonal skills and the ability to build relationships with customers.
Comfortable using computer systems and technology.
Experience working with contractor/professional customers is an asset.
Knowledge of renovation and home improvement products.

RONA is committed to fostering diversity and inclusion. We consider applications from all qualified candidates regardless of race, color, religion, sexual orientation, gender, national origin, age, disability, or any other protected status.

#Sales and Business Development carrières

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Foire aux questions

What is the role and primary focus of the Specialized Advisor at RONA in Saint-Hyacinthe?

The Specialized Advisor represents the RONA brand to professional customers, focusing on business development and retention of existing clients while working in a collaborative team environment.

What activities does the Specialized Advisor handle with contractor customers?

The role involves developing and maintaining relationships, responding to telephone inquiries, following up on orders, identifying needs, and recommending tailored solutions to promote loyalty and sales growth.

What responsibilities ensure product knowledge and guidance for customers and staff?

The advisor acts as the in-store product expert by providing product information and guidance to customers and fellow RONA associates.

What are the duties related to inventory and merchandising for this role?

The advisor participates in managing inventory for professional customers to meet demand and supports corporate merchandising standards, proposing alternatives when needed to optimize results.

What qualifications or skills are emphasized for this position?

Excellent customer service, sales experience, strong interpersonal skills, comfort with computer systems, and knowledge of renovation/home improvement products are emphasized; experience with contractor customers is an asset.

Where is this position located and what is the employment type?

This is a full-time role located in Saint-Hyacinthe, QC.

What is the role's involvement with other teams and sales efforts?

The advisor collaborates with other departments and external partners to maximize sales opportunities and supports the Outside Sales Representative in maintaining and expanding the customer base.