Bilingual Customer Service Representative (English/Spanish)

Our client, a customer-focused organization, is seeking a Bilingual Customer Service Representative (English/Spanish) to join their team. As a Bilingual Customer Service Representative (English/Spanish), you will be part of the Customer Support function supporting customers through phone-based service. The ideal candidate will have strong communication skills, a customer-first mindset, and the ability to resolve concerns with professionalism and care, which will align successfully in the organization.

Job Title: Bilingual Customer Service Representative (English/Spanish)

Location: Mississauga, ON

Pay Range: $24.00 - $27.00/hour (Based on Experience)

Shift: Monday to Friday Full-Time Hours 9am to 5pm

What's the Job?

• Handle inbound customer inquiries and complete outbound follow-up calls to support customer needs
• Provide accurate information regarding products, services, billing, and account-related matters
• Coordinate service appointments and communicate scheduling updates clearly and on time
• Process and collect payment information in compliance with company policies and procedures
• Resolve customer concerns, de-escalate challenging situations professionally, and maintain accurate customer records

What's Needed?

• Fluency in English and Spanish (spoken and written)
• Previous experience in a Customer Service Representative (CSR), Call Centre, Contact Centre, or Customer Support role
• Strong verbal and written communication skills with the ability to explain information clearly
• Excellent problem-solving and conflict-resolution abilities, including comfort working with inbound and outbound calls
• Strong computer skills and the ability to navigate multiple applications and systems while speaking with customers

What's in it for me?

• Training provided to help you succeed in the role
• Supportive team environment
• Career growth opportunities
• Full-time, stable opportunity
• Competitive pay: $24.00 - $27.00/hour (Based on Experience)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.