Technical Support Technicians (Int.)

POSITION DESCRIPTION

FOP CONSULTANTS is looking for Technical Support Technicians motivated to deliver on mandates. The main assignments would be to provide first- and second-level technical support to users, handle incidents and service requests, prepare and configure workstations and peripherals, manage accounts and basic access rights, and document interventions.

KEY RESPONSIBILITIES

• Receive, log and handle user incidents and service requests.
• Diagnose and resolve workstation, peripheral and software problems.
• Prepare, configure and deploy equipment and workstation images.
• Manage accounts, basic access rights and licences in the designated tools.
• Escalate complex cases to specialized teams and follow up.
• Document interventions and feed the knowledge base.
• Support and train users on office and collaboration tools.

CANDIDATE PROFILE

• College diploma (DEC or AEC) in computer science or any related discipline.
• Three (03) to seven (07) years of experience in information technology.
• Two (02) to five (05) years of experience as a Technical Support Technician.
• Experience with one of the following frameworks: Scrum, Kanban, Lean, DSDM, SAFe, Nexus.
• Hold one of the following certifications: CompTIA A+, ITIL 4 Foundation, MS-900.
• Hold one of the following certifications (an asset): CompTIA Network+, Cisco CCST Networking, Google IT Support Professional Certificate.
• Experience with one of the following tools: ServiceNow, JIRA, Microsoft 365, Intune.
• Experience in Canadian public or private organizations.
• Language: French and English

WORK MODE

• Remote, Hybrid, On-site

WHAT WE OFFER

At FOP CONSULTANTS, we invest in the success and well-being of our experts. By joining our team, you benefit from an environment designed to support your performance and respect your work-life balance, including:

• Competitive compensation that reflects your expertise;
• Complete protection through our group insurance plans;
• Professional liability insurance so you can practise with confidence;
• Remote-work flexibility, based on client needs;
• 3 weeks of vacation to recharge;
• 3 paid sick days, to take care of yourself;
• A monthly allowance for your transportation costs;
• Real opportunities for advancement within the organization;
• Ongoing access to training to grow your skills.