FOP Experts Conseils inc. - 192 emplois
Brossard, QC
Posté aujourd'hui
Détails de l'emploi :
Temps plein
Niveau d`entrée
POSITION DESCRIPTION
FOP CONSULTANTS is looking for Technical Support Technicians motivated to deliver on mandates. The main assignments would be to provide first- and second-level technical support to users, handle incidents and service requests, prepare and configure workstations and peripherals, manage accounts and basic access rights, and document interventions.
KEY RESPONSIBILITIES
- Receive, log and handle user incidents and service requests.
- Diagnose and resolve workstation, peripheral and software problems.
- Prepare, configure and deploy equipment and workstation images.
- Manage accounts, basic access rights and licences in the designated tools.
- Escalate complex cases to specialized teams and follow up.
- Document interventions and feed the knowledge base.
- Support and train users on office and collaboration tools
CANDIDATE PROFILE
- College diploma (DEC or AEC) in computer science or any related discipline.
- Minimum ten (10) years of experience in information technology.
- Eight (08) to fifteen (15) years of experience as a Technical Support Technician.
- Experience with one of the following frameworks: Scrum, Kanban, Lean, DSDM, SAFe, Nexus.
- Hold one of the following certifications: CompTIA Network+, Cisco CCNA, MS-102, ITIL 4 Foundation.
- Hold one of the following certifications (an asset): Cisco CCNP Enterprise, AZ-104, RHCSA.
- Experience with one of the following tools: ServiceNow, JIRA, Microsoft 365, Intune.
- Experience in Canadian public or private organizations.
- Language: French and English
WORK MODE
- Remote, Hybrid, On-site
WHAT WE OFFER
At FOP CONSULTANTS, we invest in the success and well-being of our experts. By joining our team, you benefit from an environment designed to support your performance and respect your work-life balance, including:
- Competitive compensation that reflects your expertise;
- Complete protection through our group insurance plans;
- Professional liability insurance so you can practise with confidence;
- Remote-work flexibility, based on client needs;
- 3 weeks of vacation to recharge;
- 3 paid sick days, to take care of yourself;
- A monthly allowance for your transportation costs;
- Real opportunities for advancement within the organization;
- Ongoing access to training to grow your skills.
Partager un emploi :
Foire aux questions
This position is located in Brossard, QC.
Work mode options include Remote, Hybrid, or On-site depending on client needs.
The role involves providing first- and second-level technical support, handling incidents and service requests, preparing and configuring workstations, managing accounts and licences, escalating complex cases, and documenting interventions.
requirments include a college diploma in computer science or related field, 10+ years IT experience, 8–15 years as a Technical Support Technician, relevant certifications (e.g., CompTIA Network+, Cisco CCNA, MS-102, ITIL 4 Foundation), and experience with tools like ServiceNow, JIRA, Microsoft 365, or Intune.
Candidates should be proficient in both French and English.
Benefits include competitive compensation, group and professional liability insurance, remote-work flexibility, 3 weeks of vacation, 3 paid sick days, a monthly transportation allowance, opportunities for advancement, and ongoing training.
