Customer relations representative

Our client located in Dorval is seeking a passionate and experienced Customer Relations Representative to join their dynamic team.

RESPONSIBILITIES:

• Ensure high-quality customer service in real time.
• Provide detailed quotes and ensure rigorous follow-up on orders and quote requests.
• Ensure precise processing to guarantee an efficient and error-free process.
• Build strong, positive relationships with customers, offering consultative solutions and personalized service.
• Demonstrate professionalism, enthusiasm, and courtesy at all times.
• Actively participate in internal projects as needed.
• Ensure customer data management.
• Follow, understand, and apply all procedures related to your role while staying attentive to communications from your managers.

• 2 years of with a strong grasp of administrative tasks and customer relationship management.
• Experience in the financial sector.
• Perfect command of English and French.
• Excellent communication skills, with the ability to resolve issues quickly and effectively.
• Strong customer service orientation and the ability to build long-lasting, consultative relationships.

If you are organized, have a strong customer service mindset, and are looking for a stimulating work environment, this position is for you. Join a growing company and be part of a dedicated team!
Bilingualism in French and English is required for this position. The role involves frequent collaboration and discussions with colleagues and partners across Canada & United States. These interactions require proficiency in both French and English to effectively perform the duties associated with the position.