International Payment Operations Analyst

A career as an International Payments Operations Analyst at National Bank offers you a unique opportunity to leverage your expertise in support of strategy execution and business evolution across various sectors. By actively contributing to international payment processes, you will play a key role in the Bank's ongoing transformation.

Your Role

• Act as a resource person and subject matter expert for transaction settlement activities within the International Payments sector.
• Develop a thorough understanding of the end-to-end business process and become a recognized expert in the field.
• Demonstrate autonomy, attention to detail, and a proactive approach in performing your day-to-day responsibilities.
• Use your initiative to anticipate needs and effectively resolve operational issues.
• Analyze gaps in operational processes and implement required corrective actions in collaboration with business partners and clients.
• Work closely with various areas of the Bank to provide technical support to stakeholders involved in daily operations.
• Provide relevant information to support decision-making and recommend opportunities for process improvements.

Your Team

You will report to the Manager, Global Wire Operations and Securities Transfer (TVM) and work daily with a dynamic team of specialists. You will join a passionate and growing group of 32 analysts and senior analysts.

The team is responsible for ensuring the efficiency of international payment operations, providing you with the opportunity to thrive in an environment that values client satisfaction, performance, collaboration, and innovation.

This position is offered in a hybrid work model, combining remote work and office presence. We promote continuous learning through hands-on experience, available training opportunities, and collaboration with colleagues who bring diverse expertise and perspectives.

Requirements

• College diploma (DEC) or an equivalent combination of education and experience.
• Proven experience delivering fast and effective customer service.
• Proficiency with the Microsoft Office Suite.
• Strong ability to work under pressure while demonstrating versatility, accuracy, and attention to detail.

Special Working Conditions

The selected candidate must be available based on operational needs, including working on certain statutory holidays.

Your benefits In addition to competitive compensation, you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:
Health and wellness program, including many options Group insurance Generous pension plan Employee and Family Assistance Program Preferential banking services Opportunities to get involved in community initiatives Telemedicine service Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
Making a bold move in a people-first environment We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.
We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?
Join us!