Service Director

Are you looking for a career and challenges that are EXTRAORDINARY? You've found the right place!

JLD-Laguë Group is one of the largest John Deere dealerships in Eastern Canada, with 19 locations across Quebec and Ontario. Recognized as a leader in sales and service, we pride ourselves on excellence.

ROLE:

• Lead and manage all activities within the Service Department, driving the team toward achieving operational, financial, and customer satisfaction objectives.

• Ensure that each team member understands their role and takes ownership of their responsibilities.

• Develop and maximize the skills, abilities, and potential of employees.

• Ensure appropriate follow-up throughout the communication chain (with customers, between employees, between departments, and between branches).

• Establish objectives for the department and the employees under their supervision, and ensure regular follow-up to monitor progress and results.

YOU LOVE:

• Know and understand all operations within the Service Department.

• Meet operational, financial, and customer satisfaction objectives.

• Take the necessary actions to maximize shop capacity and maintain optimal volume at all times.

• Ensure the team is 100% customer-focused, finding solutions and building long-term customer loyalty.

• Build and develop strong relationships with customers.

• Maximize the customer experience.

• Recruit, onboard, train, and develop employees.

• Clearly communicate roles, responsibilities, and expectations to employees.

• Manage employee performance and behavior.

• Foster and maximize teamwork within and across departments.

• Ensure disputes are resolved quickly and in the best interest of the company.

• Ensure a clean and safe work environment.

• Maintain effective communication and a positive work environment.

• Perform other duties and responsibilities related to the position.

WE OFFER :

• Monthly and annual bonus plan based on the department results
• Group insurance and RRSP after 3 months of seniority;
• A cellphone and a laptop;
• Workwear provided by the employer;
• Corporate discounts for our employees and your family
• Ongoing training for our employees offered by our in-house trainer and by John Deere.

IDEALLY YOU HAVE:

• A college or university degree, preferably in mechanics, parts, or a related field.

• The ability to manage urgent situations with customers and coordinate garage operations.

• Three or more years of experience in a supervisory or management role within an after-sales service department.

• A strong interest in mechanics.

• A passion for the agricultural, commercial, or industrial sectors.

• Functional English skills (an asset).

• Excellent communication, coaching, planning, organizational, and leadership skills, along with strong professional integrity and a genuine passion for customer service.

Join our team of over 550 employees and build your EXTRAORDINARY career-with us!