Account Analyst

Our client, a leading organization in the insurance and financial services industry, is seeking a dedicated Account Analyst to join their team. As an Account Analyst, you will be part of the Customer Support Department supporting Billing and Customer Service teams. The ideal candidate will demonstrate excellent communication skills, adaptability, and a proactive attitude, which will align successfully within the organization.

Job Title: Account Analyst

Location: Markham, ON

Pay Rate: $19.15

What's the Job?

• Handle approximately 50 inbound calls per day, providing exceptional customer service to clients and staff.
• Investigate and resolve billing discrepancies in collaboration with insurance partners and underwriters.
• Act as a company ambassador by supporting inbound billing inquiries with professionalism and empathy.
• Communicate clearly and effectively through telephony and electronic means, including email correspondence.
• Gather relevant information systematically to ensure seamless customer interactions and issue resolution.

What's Needed?

• 1-2 years of experience in a contact center environment, preferably within insurance or banking industries.
• Ability to multitask efficiently in a fast-paced setting.
• Quick adaptability to evolving work environments and processes.
• Professional telephone and email etiquette with strong communication skills.
• Proficiency in Word, Excel, and various web-based applications on Windows platforms.

What's in it for me?

• Opportunity to develop your skills within a dynamic and supportive team environment.
• Work in a role that offers meaningful engagement and professional growth.
• Be part of a company that values diversity and inclusion, fostering a welcoming workplace.
• Gain experience in a reputable organization within the insurance and financial services sector.
• Participate in comprehensive training to ensure your success in the role.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.