Sales & Banquet Operations Coordinator

The Quebec City Marriott Downtown is looking for a Sales & Banquet Operations Coordinator to join our team.

Reporting to the Director of Sales & Marketing, you will be responsible for coordinating confirmed groups and ensuring the smooth execution of events at the hotel. You will be a key point of contact for our clients and work closely with the hotel's various departments to provide a seamless and personalized experience.

Responsibilities

• Coordinate confirmed group stays, including accommodations, meeting rooms, food & beverage and other requirements;
• Prepare and distribute group resumes, banquet event orders and relevant information to the appropriate departments;
• Follow up with clients prior to arrival and throughout their event;
• Welcome clients and act as their main point of contact during events;
• Oversee the smooth execution of functions and respond to last-minute requests or changes;
• Coordinate room setups, staffing requirements and audiovisual equipment;
• Participate in weekly sales and group meetings;
• Complete banquet function billing and required administrative follow-ups;
• Perform other related duties to ensure the success of groups and events.

Skills & Requirements

• Ability to use advanced functions of various computer systems, including client tracking, inventory control and forecasting tools;
• Creative personality with a strong focus on results and banquet service;
• Excellent organizational skills, attention to detail and thoroughness in following up on files;
• Excellent communication skills in both French and English;
• Minimum of three (3) years of customer service experience;
• College diploma in hospitality;
• Availability to work a variable and flexible schedule.

Benefits

• Group insurance and Employee Assistance Program;
• Retirement plan with employer contribution;
• Public transportation or parking provided;
• Employee referral bonus and recognition programs;
• Preferred employee rates at Marriott hotels worldwide;
• Development and career advancement opportunities within the company and the Marriott network.

Join a dynamic team and play an important role in the success of our groups and events!