Medical Office Assistant

TELUS Health

Vancouver, BC

Posté aujourd'hui

Détails de l'emploi :

Temps plein

Niveau d`entrée

Medical Office Assistant
Location: Canada
Job Type: Full-time

About TELUS Health
TELUS Health is a leading healthcare technology and services provider, delivering innovative digital health solutions that improve access to quality care for individuals, healthcare professionals, and organizations across Canada.

About the Role
We are seeking a friendly and organized Medical Office Assistant to provide administrative and front-desk support while delivering an exceptional patient experience. You will help coordinate appointments, maintain medical records, and support the day-to-day operations of the clinic.

Key Responsibilities
Welcome patients and visitors in a professional and courteous manner.
Schedule, confirm, and coordinate appointments and specialist referrals.
Register patients and update Electronic Medical Records (EMR).
Prepare patient files and assist with clinic administration.
Answer phone calls, emails, and patient enquiries.
Process medical forms, referrals, insurance documents, and reports.
Coordinate communication between patients and healthcare providers.
Maintain patient confidentiality and support efficient clinic operations.

Qualifications
Required:
High school diploma or equivalent.
1+ year of experience in a medical office, clinic, or healthcare setting.
Strong customer service, communication, and organizational skills.
Proficiency in Microsoft Office (Word, Excel, and Outlook).
Ability to maintain patient confidentiality and work effectively in a team environment.

Preferred:
Medical Office Assistant certification.
Knowledge of medical terminology.
Experience using Electronic Medical Record (EMR) systems.

Why Join TELUS Health?
Competitive salary and comprehensive employee benefits.
Career growth and professional development opportunities.
Supportive and collaborative healthcare environment.
Help improve healthcare through innovative digital health solutions.

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Foire aux questions

What is the role of a Medical Office Assistant at TELUS Health in Vancouver, BC?

This is a full-time position at TELUS Health in Vancouver, BC, focused on administrative and front-desk support, coordinating appointments, maintaining EMR records, and supporting day-to-day clinic operations.

What responsibilities does a Medical Office Assistant have on a daily basis?

Responsibilities include welcoming patients, scheduling and confirming appointments, registering patients and updating EMR, preparing patient files, answering calls and emails, processing forms and referrals, and maintaining patient confidentiality.

What qualifications are required to apply for this Medical Office Assistant role?

Applicants need a high school diploma or equivalent, 1+ year of experience in a medical office or healthcare setting, strong customer service and organizational skills, proficiency with Microsoft Word, Excel, and Outlook, and the ability to maintain patient confidentiality and work in a team.

Is certification or prior EMR experience necessary for this job?

Preferred qualifications include a Medical Office Assistant certification and experience using Electronic Medical Record (EMR) systems.

What benefits or growth opportunities does TELUS Health offer for this role?

TELUS Health offers a competitive salary and comprehensive employee benefits, along with career growth and professional development opportunities in a supportive, collaborative environment.

Where is this position located and what is the work setting like?

The role is based in Vancouver, BC, and involves working in a clinic setting with front-desk and administrative responsibilities to support operations and patient care.