Customer Service Clerk

Usinage Nado inc. - 4 emplois

Sherbrooke, QC

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Posté aujourd'hui

Détails de l'emploi :

Temps plein

Niveau d`entrée

Upon receiving a new order, verify the requested delivery date with Production and ensure the order is confirmed with the client by either confirming the requested date or providing the best available date approved by the Director of Operations.
Confirm orders with clients.
Track orders in the production schedule.
Process customer order invoicing.
Coordinate transportation for shipments to customers and subcontractors, including obtaining transportation quotes.
Prepare shipping and/or customs documentation.
Follow up on customer orders, while assisting the Planning Coordinator.
Identify parts by pallet (e.g., MGB listing, Co7).
Promote additional products and services through suggestive selling during customer conversations.
Follow up on subcontracted projects.
Respond to customer inquiries, keep customers informed of any changes to their orders, and ensure proactive communication in coordination with the Director of Operations.

#Customer Service carrières

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Foire aux questions

Where is this job located and what is the employment type?

This is a full-time position based in Sherbrooke, QC.

What are the main responsibilities of the Customer Service Clerk role?

The role includes verifying delivery dates with Production, confirming orders with clients, tracking orders in the production schedule, processing invoicing, coordinating transportation and quotes, preparing shipping and customs documents, and following up on orders.

Will I need to handle transportation and shipping documentation?

Yes, the job involves coordinating transportation for shipments, obtaining transportation quotes, and preparing shipping and/or customs documentation.

What kind of customer communication is expected?

You will respond to customer inquiries, keep customers informed of changes to their orders, and ensure proactive communication in coordination with the Director of Operations.

Is there any focus on promoting additional products or services?

Yes, the role includes promoting additional products and services through suggestive selling during customer conversations.

What tools or processes are used to manage orders and production?

You will track orders in the production schedule and verify orders with clients, providing the best available date approved by the Director of Operations when necessary.