Attendance Support Coordinator

Job Details

The Durham District School Board acknowledges that many Indigenous Nations have longstanding relationships, both historic and modern, with the territories upon which our school board and schools are located. Today, this area is home to many Indigenous peoples from across Turtle Island. We acknowledge that the Durham Region forms a part of the traditional and treaty territory of the Mississaugas of Scugog Island First Nation, the Mississauga Peoples and the treaty territory of the Chippewas of Georgina Island First Nation. It is on these ancestral and treaty lands that we teach, live and learn.

This statement was co-created in partnership with the Mississaugas of Scugog Island First Nation and the Chippewas of Georgina Island.

This is a 12 month contract position

The Attendance Support Coordinator supports the administration of the Attendance Support Program (ASP) at the Durham District School Board (DDSB). This role supports people leaders by addressing questions related to attendance tracking, program phases, and communicating available supports and strategies. The coordinator works collaboratively with people leaders, ability management and HR business partners, to ensure an accurate and supportive program for employees.

Key Responsibilities :

Provides Client Service & Guidance

• Acts as a front-line point of contact for employees and People Leaders regarding ASP processes, attendance data, tracking and general program inquiries
• Provides clear, timely, and accurate guidance on program requirements, supports resources
• Responds to attendance related matters with professionalism, empathy and discretion, escalating sensitive or complex matters to leadership as appropriate.

Coordinates Attendance Support Program (A SP )

• Coordinates the day-to-day administrative activities associated with the ASP to support consistent and effective program delivery
• Monitors program activities and required follow-up, working collaboratively with People Leaders, Ability Management, HR Business Partners, and others
• Maintains current information on available employee resources, including the Employee and Family Assistance Program (EFAP) and wellness supports, to assist People Leaders in supporting employees
• Coordinates the development and maintenance of program resources, templates, and communications, and contributes to process improvements in collaboration with the People and Culture team and leadership.

Supports Technology & Data Management For A SP

• Supports the maintenance of system wide ASP data using specific program software and integrated data from HRIS systems
• Maintains accurate and current ASP data using designated program software and integrated HR Systems
• Supports with accurate data entry, documentation, and tracking of program activities
• Troubleshoots system issues and collaborates with others to resolve technical problems
• Generates routine and adhoc reports on attendance trends, ASP participation, and program outcomes
• Supports workflow improvements, digital form updates, and system enhancements for ASP processes.

Education:

• Post secondary education in Human Resources, Business Administration, or a related field, or an equivalent combination of education and experience.

Experience:

• Minimum three (3) years of experience supporting Human Resources programs, processes, or employee services, preferably within a large complex organization
• Experience providing guidance and responding to inquiries regarding HR Programs, policies and processes
• Experience handling sensitive and confidential employee information in accordance with established policies and privacy requirements
• Experience maintaining HR data, preparing reports and/or identifying trends from HR information
• Experience using HR Information systems or other program tracking and reporting tools
• Experience working with an Attendance Support Program is preferred.
• Experience working with confidential records, regulated processes, and unionized environments is an asset.

Qualifications and Skills

• Strong attention to detail and ability to manage high volumes of confidential data
• Excellent communication and interpersonal skills with the ability to foster positive relationships with diverse groups and apply a supportive, employee centered approach
• Ability to interpret and apply HR legislation, Human Rights Code requirements, collective agreements, organizational policies and ASP guidelines
• Strong judgement, critical thinking, and ethical decision making skills
• Solid analytical skills to identify trends, assess root causes, and support data informed decision making
• Strong organizational, planning, multi-tasking and prioritization skills
• Ability to work independently with minimal supervision
• Proficiency with Microsoft Office 365 and HRIS platforms.

Additional Requirements
Provide a current Criminal Record and Judicial Matters Check (CRJMC) screening upon hire.

Equity and Inclusion

The Durham District School Board recognizes Indigenous rights are distinct. In the exercise of those rights, Indigenous staff and students shall not be subjected to actions with the aim or effect of depriving these distinct rights.

The DDSB is dedicated to creating a welcoming and inclusive environment for all. We are committed to reflecting the diverse communities we serve and encourage applications from candidates who bring a variety of experiences and backgrounds. We adhere to fair, transparent hiring practices and are committed to equity and accessibility throughout the recruitment process. If you need accommodation during the application process, please let us know, and we will work with you to meet your needs.

Ignite Your Career

At the Durham District School Board (DDSB), we inspire the lives of over 80,000 students. Our diverse communities are places where your impact will be felt every day.

Picture yourself in a workplace where your ideas are celebrated, and your growth is a top priority. Here, collaboration and innovation thrive. Whether you're directly inspiring young minds or providing essential support behind the scenes, your contributions will have a meaningful impact on students and the community.

We welcome you to bring your experiences, your passions, and your talents to our inclusive community. Join us and be part of a team that values your well-being as much as your contributions. Ignite your potential at DDSB and help us make a difference, one student at a time