WFH - CSR Agent - No Experience

One Agency

Orléans, ON

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Posté aujourd'hui

Détails de l'emploi :

Télétravail

Temps plein

Gestion

Avantages :

Assurance maladie

We are hiring motivated individuals for an entry-level customer service position. You will assist clients who have requested information about supplemental benefits, answer their questions, and guide them through available coverage options.

No previous insurance experience is necessary. Candidates with backgrounds in customer service, retail, hospitality, healthcare, education, or sales are encouraged to apply.

A Typical Day
Your responsibilities will include:

Connecting with clients through scheduled Zoom and phone appointments
Learning about each client's needs and concerns
Clearly explaining available benefits and coverage options
Assisting with applications, enrollment, and account updates
Following up with clients and providing continued support
Keeping client information and documentation accurate and organized
Building professional, long-term client relationships
What You'll Receive
From your first day, you will have access to:

Comprehensive entry-level training
One-on-one coaching and mentorship
Ongoing virtual workshops and professional development
Opportunities to strengthen your communication and leadership skills
Performance-based career advancement
Support from an experienced remote team
Who We're Looking For
You may be a strong fit if you are:

Friendly, professional, and comfortable helping others
A clear and confident communicator
Organized and able to manage your time independently
Comfortable using basic computer programs, Zoom, and phone systems
Dependable, motivated, and willing to learn
Able to maintain a quiet and professional home workspace
Our Clients
For more than 70 years, we have supported working families by providing information about supplemental life, accident, and health benefits. Our clients include members of labor unions, credit unions, professional associations, and their families.

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Foire aux questions

Is this CSR role an entry-level position requiring no prior experience in insurance?

Yes, the job is described as an entry-level customer service position with no previous insurance experience required.

Where is this job located and can I work from home?

This role is based in Orléans, ON, and involves working remotely with Zoom and phone appointments.

What will I do on a typical day in this CSR role?

You’ll connect with clients through scheduled Zoom and phone appointments, explain benefits and coverage options, assist with applications and enrollments, follow up, and keep client information organized.

What kind of training and development support does this position offer?

From day one, you’ll have comprehensive entry-level training, one-on-one coaching, ongoing virtual workshops, and opportunities to strengthen communication and leadership skills.

What qualities are they looking for in a candidate for this CSR role?

They’re seeking friendly, professional, and clear communicators who are organized, dependable, motivated, comfortable with basic computer programs and Zoom, and able to maintain a quiet home workspace.

What kind of schedule or hours can I expect in this role?

The posting mentions scheduled appointments and remote work, indicating a structured schedule around client interactions, though exact hours aren’t specified.

What type of benefits or clients does One Agency provide information about?

The company provides information about supplemental life, accident, and health benefits to working families and has clients that include labor unions, credit unions, and professional associations.