Team Assistant/ Medical Scheduler

CarePartners - 202 emplois

St Catharines, ON

Postulez dès maintenant

Posté aujourd'hui

Détails de l'emploi :

Temps plein

Niveau d`entrée

Avantages :

Assurance dentaire

Programmes d'aide aux employés

Programme de primes et d'incitations

Overview

CarePartners is adding to our team and we are looking for Team Asstants to ensure effective customer service and communication between patients, families, and staff. Our Team Assistants ensure the scheduling of our Nurses' meets service delivery standards and administrative functions related to client services are performed in a timely manner.

If you are someone who thrives in helping, coordinating schedules, and has a strong customer service background, we would love to meet!

We have immediate Full-Time and Part-Time openings in the St. Catharine's office!

Hours of work are inclusive of weekdays, early mornings, evenings and weekends Shifts include every other weekend and there is an opportunity to pick up additional shifts.

This position will require 4-6 weeks of full time training, regardless of being hired for full time or part time.

This position requires in office expectations in our St. Catharine's office.

What We Offer

Incentives and Perks

Meaningful, fulfilling work, helping patients and their families behind the scenes

Supportive team environment and a great corporate culture

Paid orientation and comprehensive training and onboarding

Access to group discounts, including exclusive discounts from various retailers

Total rewards program which includes health & dental benefits

An Employee Assistance Program (EAP) for you and your family members

Opportunities for continuing education and training

Hands on mentoring and leadership support

Opportunities to volunteer in countries with limited access to healthcare services

This position offers a competitive compensation grid, the hourly range is $17.60 to $21.46.

What The Role Involves

You'll be the bridge between patients/caregivers, their families, team supervisors, funders, finance and other CarePartners employees

Receiving routine referral/intake information from funders and private-pay clients

Developing and coordinates service schedules while considering relevant factors

Informing workers of new assignments and changes to their schedules in accordance with the collective agreement

Entering relevant information into the automated information system/database

Producing schedules and reports on regular basis, and on request of the Supervisor

Receiving and manage inbound telephone calls and email inquiries related to service

Performing other administrative duties

Other duties as required

What You Bring

A strong desire and commitment to making a difference in the lives of their patients

Post-secondary education is preferred and one (1) year of job-related experience (such as administrative or customer service) is required

Exceptional interpersonal and customer service skills

Ability to work both independently and as part of a team

Strong proficiency in all aspects of Microsoft Office, with proven skills in Word and Excel

A strong attention to detail and the ability to learn new systems and databases

Effective verbal and written communication skills

Non-traditional hours, including evenings and weekends are required

Experience working within a unionized environment and the health care field an asset

A clear background check

CarePartners In Your Community

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we've been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Accessibility

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

Artificial Intelligence

CarePartners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness.

This job posting is available due to an existing vacancy.

Join our Talent Community!

Be the first to learn about new opportunities or events.

Postulez dès maintenant

Enregistrer

Partager un emploi :

Foire aux questions

What is the work location for this Team Assistant/Medical Scheduler role?

This position is in-office at the St. Catharines, ON office.

What are the expected hours and shifts for this job?

Hours include weekdays, early mornings, evenings and weekends, with every other weekend and opportunities to pick up additional shifts.

Is training provided for this role, and if so, how long does it last?

The role requires 4-6 weeks of full-time training, regardless of whether you are hired full-time or part-time.

What kind of duties does a Team Assistant handle?

Duties include developing and coordinating service schedules, informing workers of assignments, entering information into the system, producing schedules and reports, handling inbound calls and inquiries, and performing other administrative tasks.

What qualifications are requested for this position?

Post-secondary education is preferred and one year of job-related experience (administrative or customer service) is required, along with strong Microsoft Office skills and excellent communication.

What compensation and benefits are offered for this role?

The hourly compensation range is $17.60–$21.46, and the role includes benefits through a total rewards program, training, and other perks.

What makes CarePartners a good place to work for this role?

The role offers a supportive team environment, meaningful work helping patients and families, paid orientation and onboarding, EAP, opportunities for education and leadership support, and a competitive compensation grid.