IT Support Specialist

IT Support Specialist

Vancity Community Investment Bank (VCIB) is a Canadian Schedule I federally chartered bank and a subsidiary of Vancity Credit Union, Canada's largest community credit union. Headquartered in Toronto, Ontario, VCIB is a values-driven financial institution that finances projects creating positive social, environmental, and economic impact across Canada.

About the Role

VCIB is seeking an IT Support Specialist to provide technical support and maintain the bank's internal IT systems. In this role, you'll ensure employees have secure and reliable access to hardware, software, and business applications while supporting the technology that powers daily banking operations. You'll work closely with Infrastructure, Information Security, and business teams to deliver exceptional IT support in a secure and regulated environment.

Key Responsibilities
Provide first- and second-level technical support for employees across corporate and remote work environments.
Install, configure, and maintain laptops, desktops, mobile devices, printers, and peripheral equipment.
Manage user accounts, access permissions, and identity management platforms.
Troubleshoot hardware, software, networking, VPN, and connectivity issues.
Support Microsoft 365, Microsoft Teams, Outlook, Zoom, and other enterprise applications.
Provision and decommission employee devices during onboarding and offboarding.
Maintain IT asset inventory and equipment lifecycle management.
Assist with endpoint security, device compliance, patch management, and cybersecurity best practices.
Create and maintain technical documentation, user guides, and knowledge base articles.
Escalate complex technical issues to Infrastructure, Cloud, or Information Security teams.
Participate in IT projects, technology upgrades, and continuous service improvement initiatives.
Qualifications
Bachelor's degree or diploma in Information Technology, Computer Science, or a related field, or equivalent practical experience.
2+ years of experience in IT support, help desk, or desktop support.
Experience supporting Windows, macOS, Microsoft 365, and cloud-based collaboration platforms.
Knowledge of Active Directory, Microsoft Entra ID (Azure AD), endpoint management, and IT service management tools.
Strong troubleshooting, communication, and customer service skills.
Experience in banking, financial services, or other regulated industries is an asset.
Preferred Skills
Technical troubleshooting
Desktop and laptop support
Identity and access management
Microsoft 365 administration
Networking fundamentals
Endpoint security
Hardware and software deployment
IT documentation
Customer service and communication
Problem-solving and time management
Tools & Technologies
Microsoft 365
Microsoft Teams
Windows 11
macOS
Microsoft Entra ID (Azure Active Directory)
Microsoft Intune
ServiceNow or Jira Service Management
Microsoft Endpoint Manager
VPN technologies
PowerShell
Zoom
Microsoft Defender
Remote support tools
Why Join VCIB?
Support technology that powers Canada's leading values-driven community investment bank.
Work in a collaborative environment focused on innovation, sustainability, and social impact.
Competitive compensation, comprehensive benefits, and retirement savings programs.
Flexible work arrangements and ongoing learning and professional development.
Advance your career into Senior IT Support Specialist, Systems Administrator, Cloud Administrator, IT Infrastructure Analyst, Information Security Analyst, or IT Manager roles.

If you're passionate about technology, customer service, and supporting secure banking operations, we'd love to hear from you. Apply today and build your career with Vancity Community Investment Bank.