Confidential - 6 emplois
Brampton, ON
Posté aujourd'hui
Détails de l'emploi :
Temps plein
Gestion
About the Role
We're seeking a dynamic and results-driven leader to oversee our national Equipment Services operations. This role leads a mobile team of field technicians and third-party vendors in a fast-paced, 24/7 environment, ensuring exceptional service delivery, operational efficiency, and high customer satisfaction.
What You'll Do
- Lead and optimize national field service operations to meet service level agreements and customer expectations
- Manage technician scheduling, territories, and productivity using Salesforce (FSL)
- Oversee inventory, equipment repairs, and budget performance
- Build and maintain strong relationships with vendors, partners, and internal teams
- Monitor KPIs, drive continuous improvement, and implement best practices
- Ensure timely resolution of service issues and clear client communication
- Collaborate with Dispatch and Finance to ensure accurate billing and service delivery
Leadership & Team Development
- Manage performance, recruitment, training, and development of technicians and vendors
- Promote a strong safety culture and ensure compliance with all health & safety standards
- Coach and develop team members to support career growth
What You Bring
- 10+ years of experience in equipment or facilities operations (leadership level)
- Proven ability to lead field teams and manage third-party vendors
- Strong operational, financial, and problem-solving skills
- Proficiency with Salesforce and Microsoft tools
- Ability to thrive in a fast-paced, 24/7 environment
Additional Requirements
- Willingness to travel across Canada
- Flexibility to support rotational shifts as needed
Why Join Us
- Opportunity to lead national operations with high impact
- Collaborative, fast-paced environment
- Focus on growth, innovation, and continuous improvement
French is an asset
Partager un emploi :
Foire aux questions
This role leads national field service operations, manages technicians and third-party vendors, oversees inventory and repairs, monitors KPIs, and ensures timely issue resolution and clear client communication.
The position involves scheduling and territory management using Salesforce (FSL) and collaboration with Dispatch and Finance for billing and service delivery.
The role operates in a fast-paced, 24/7 environment and requires flexibility to support rotational shifts and willingness to travel across Canada.
You will manage performance, recruitment, training, and development of technicians and vendors, and foster a strong safety culture with compliance to health and safety standards.
The role requires 10+ years of experience in equipment or facilities operations at a leadership level, plus proven ability to lead field teams and manage third-party vendors.
This position is based in Brampton, ON, with travel across Canada required.
