We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our partners we provide essential information on Canada's health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada's health care systems.

CIHI is recognized as an exceptional place to work that embraces diversity, respect, integrity, collaboration and innovation. Learn about our Equity, Diversity and Inclusion Strategy and the work being done to create a more inclusive and welcoming organization by focusing on how we learn, govern and practise.

At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include

• Retirement Planning Program
• Generous vacation days for permanent and long-term contracts
• Work-life balance
• Learning and Professional Development Program
• Flexible benefits program from your first day on the job for permanent and long-term contracts

Why is this role important?

As a member of the Senior Management Team, the Director, Digital Solutions, is responsible for leading digital modernization efforts across the organization and transforming how CIHI manages, presents, and delivers data and information to enhance the user experience and to streamline internal workflows.

The Director will spearhead efforts to make CIHI's content more accessible and actionable for users and streamline internal data processes to improve efficiency and speed in delivering high-value information. They will focus efforts aimed at improving how CIHI works with our data internally, by reducing manual processes, accelerating the publication of data, and ensuring information is readily available to support informed decision-making.

Central to the role is fostering a culture of collaboration and innovation, supporting business process improvements that meet both internal operational needs and the evolving requirements of CIHI's users.

What you'll do

1. Lead a large portfolio of transformation-focused work: oversee the branch, align resources across CIHI and ensure governance structures are working well. Work in concert with our project management office, IT division and business area experts to achieve alignment around strategic direction, resource allocation, planning and risk management.
2. Provide strategic and tactical guidance to the VP, Communications and Client Experience, CEO and executive team (and corporate committees as required) and steward the organization's vision for a modernized digital environment.
3. Create and maintain a positive working environment by fostering collaboration, engagement and retention of staff. Mentor staff, provide and solicit effective feedback and ensure that there are appropriate opportunities for staff development. Oversee annual performance evaluations, work plans, and the establishment of appropriate goals, objectives and tasks.
4. Develop and implement corporate-wide plans to raise awareness and understanding of ongoing changes as new features and approaches are introduced. This includes formal and informal communications, training, events, change management practices, establishing metrics and monitoring progress.
5. Collaborate across all areas of CIHI to develop new or modify existing processes and products (as required) including external client engagement and support, content development, and information and technology services.
6. Identify, design and implement required policies, procedures and organization changes and establish efficient and effective ongoing operations across the organization.
7. Define and manage the branch's budget to ensure that objectives are achieved.
8. Lead an annual review of the web roadmap to align CIHI's senior management team around ongoing plans. Continually evaluate its effectiveness and marketplace trends.

What you'll bring to the table

• Graduate degree in Business Administration (MBA) or equivalent graduate degree.
• 10+ years progressive leadership experience in a digital-related field, including demonstrated experience in successful client relationship management and leading organizational-wide innovative programs.
• Demonstrated experience in building and leading innovative and high-performance teams.
• Experience developing and implementing complex digital strategies and/or enterprise-wide modernization/transformation efforts.
• Knowledge of digital trends, best practices and demonstrated success integrating outside knowledge with User Experience, digital analytics and internal client feedback to develop digital strategy.
• Excellent program management, change management and facilitation skills, with exceptional follow-up and proven achievement around deliverables and objectives.
• Strong conceptual thinking, analytical, consensus building, and coaching skills.
• Excellent written and verbal communication skills to clearly and effectively convey information to various stakeholders (external and internal).
• Fluency in English is required, bilingualism is an asset.

To find out more about this role and other exciting opportunities visit our website at and check out our 'Careers' section.

We thank all those who apply, however, only candidates selected for an interview will be contacted.

As part of CIHI's applicant screening process, we complete a comprehensive pre-employment background check for all potential hires. This includes a criminal record check, credit report, social media, and education verification.

At CIHI we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.

Please note the CIHI Recruiting Team uses email to communicate with applicants. Please make sure your profile has an updated email address that is checked regularly, including the junk/spam mail folder, as we send time sensitive emails (i.e. testing and interview bookings).