About Us

At J&J Property Co., we're a high-performing real estate team serving the Durham Region and surrounding areas. We're deeply rooted in the community and committed to delivering an elevated, relationship-driven experience to every client we serve.

We're looking for a Strategic Operations Manager who thrives in a fast-paced environment, excels at creating structure from chaos, and knows how to keep the engine of a business running efficiently behind the scenes. This role is ideal for someone who is organized, proactive, resourceful, and excited to be a part of a mission-driven business. As our business evolves and grows, this role will too!

About the Role

As our Strategic Operations Manager, you'll be the go-to person for everything from coordinating client touchpoints and marketing initiatives to managing systems and executing events. You will be the glue that holds the team together and the calm in the storm. This is a fast-moving role with lots of variety-and you'll play a key part in helping us scale with consistency, excellence, and care.

Key Responsibilities

Client & Event Coordination
Plan and manage local charity and client appreciation events
Build a year-long calendar of events, social media campaigns, and client touchpoints
Deliver and manage client gifts, birthday/anniversary programs, and surprise experiences
Draft and distribute monthly email newsletters
Client deliveries and drop offs & lockbox installs, sold riders at listings, etc.

Marketing & Listings Support
Oversee social media scheduling and content planning
Write property descriptions, schedule photographers, stagers, and cleaners, and prepare listing paperwork and drafting listings to the MLS
Coordinate listing logistics: signage, lockboxes, riders, feature sheets, and print materials
Book and coordinate showings, inspections, and liaise with lawyers, brokers, etc.

Operations & CRM Management
Manage our CRM database: tagging, clean-up, automations, and lifecycle tracking
Set up systems for post-showing feedback and past client follow-ups
Create and maintain standard operating procedures (SOPs)
Prepare seller reports on valuable metrics and clients referral sources

You Are:
Exceptionally organized and systems-driven
A creative problem-solver who thinks 3 steps ahead
Detail-oriented, proactive, and resourceful
Tech-savvy (comfortable with tools like Instagram, Canva, Flodesk, and Follow Up Boss)
A clear communicator, both written and verbal
Loyal, discreet, and values-driven
Energized by supporting others and making things happen behind the scenes

We Are Looking For You!

You'll play a central role in keeping our business running smoothly and ensuring our clients, community, and agents receive the highest level of care and attention. Your impact will be seen in every detail-from polished client events to organized systems that help us serve better and scale smarter.

Perks & Culture
Flexible, hybrid work environment
Autonomy and trust-your ideas and leadership matter here
Opportunity for growth in compensation and responsibilities
A chance to work alongside a passionate, community-driven team

Location:

Hybrid - working between home and our office at 304 Brock St. South, Whitby

Availability Monday to Friday, with occasional evening or weekend support for social media, events, etc.

How to Apply

To help us get to know you better, please complete the application below:

Cover Letter - Visual Introduction (PDF Format)

We'd love to see your creativity and get a glimpse of who you are beyond a traditional resume. Please design a one-page visual introduction (using Canva or another design tool) and save it as a PDF .

Your visual should include:
A brief snapshot of who you are and what drives you professionally
A personal motto or mantra that reflects how you approach work and problem-solving
One unique strength, skill, or idea you'd bring to the J&J Property Co. team
Think of this as a chance to visually express your personality and work style-something polished, on-brand, and uniquely you. We're looking for thoughtfulness, creativity, and clear communication.

Email resume and visual cover letter to: .

We're excited to meet someone who's ready to take ownership, build meaningful systems, and help elevate how we show up-for our business and our clients!

- Jen and Jory

J&J Property Co.

Re/Max Hallmark First Group

Job Type: Full-time

Pay: $40,000.00-$50,000.00 per year

Schedule:
Monday to Friday
Weekends as needed

Work Location: Hybrid remote in Whitby, ON L1N 4K4