Project Manager

Owen Sound, ON, CA

Position Overview

Reporting to the General Manager, the Project Manager is the main generator of revenue for the branch. This position's primary responsibility is to manage and oversee all emergency and restoration related services provided by ServiceMaster Restore. This position attends job sites to assess damage and provide data to create estimates. The Project Manager provides technical explanations and feedback to clients, adjusters and consultants. A Project Manager will also be expected to strengthen relationships with all existing and potential customers through business development and accounts management activities by the attendance of industry events or customer entertainment activities where appropriate and within company guidelines. This position is considered a first point of contact in the field that communicates professionally with all customers, subcontractors, consultants and insurance company representatives.

Job Duties

Create, review and edit estimates pursuant to ServiceMaster estimating standards, insurance compliance service level agreements (SLA), including creation of accurate floor plans in Xactimate sketch

Work under time constraints to meet specific timelines

Ensure all protocols are followed as it relates to insurance, legislation or division specific

Upload, monitor, revise and update estimates and noting system in internal and external systems

Secure (work) authorizations and deposits to commence project in accordance with office policies and protocols

Manages and oversees all projects; residential, marine (if applicable), commercial, and industrial

Manages high risk, high exposure and/or complex projects

Ensure scope of work is being followed as per quoting process to ensure accurate timelines and project budgets are achieved

Attend all site meetings as required to initiate and maintain the proper management liaison between customer, sub-contractors, consultants/engineers and all insurance company representatives

Communicate professionally with customers, subcontractors and insurance companies; coordinate and schedule all appointments with customers and clients

Provide technical explanations to clients, adjusters, consultants and others

Coordinate all work duties in the field, job starts and schedules with all personnel including subcontractors

Provide constructive feedback and direction to complete projects on time and on budget

Ensure applicable permits are in place, and meet with inspectors as required

Coordinate and attend after-hours emergency jobs to ensure services are completed as required

Work in conjunction with Safety Coordinator to ensure all areas of safety are covered off in the quote and proposal process

Review and approve project based invoices for payment

Ensure a certificate of completion is obtained on all projects and submitted / uploaded with invoicing

Submit interim and end of project billing

Participate in collection efforts on all outstanding accounts

Provide excellent customer service

Work under time constraints to meet specific timelines

Ensure attention to detail and keen sense of safeguarding other people's property and information

Will practice good housekeeping at all times to ensure a safe and non-cluttered worksite

Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment, including safe operation of machines and equipment

Comply with all ServiceMaster policies and procedures, as well as legislative requirements

Proactively communicate job site conditions and concerns that may or are affecting completion of the job to the appropriate person

Attend all ServiceMaster sponsored training courses

Responsibilities

Human Resources: Maintain employee confidentiality and performance management by coaching leading, mentoring and motivating employees.

Safety: Verify all ServiceMaster documents are completed accurately; maintaining employee records and compliance; ensuring

compliance of all employees and subcontractors with local laws and ServiceMaster policy at all ServiceMaster location and job sites.

Accountability: Ability to identify measures of performance and actions needed to improve or correct performance,

ensuring accuracy and documentation.

Communication: Ability to communicate effectively and professionally with our staff and customers, both verbal and written.

Leadership: Ability to delegate, set expectations, and monitor progress of all direct reports

Time Management: Proven ability to multi-task in a fast-paced office environment

Qualifications

Post secondary courses and / or certification in Construction, Business / Project Management; and / or working towards PMP certification preferred

3+ years experience in a similar role

Construction / Restoration / Insurance (Residential, Commercial and Industrial), experience preferred

Sales experience in related fields, including upgrades / changes to existing contracts

Experience with Xactimate and XactAnalysis preferred

Experience with site-specific safety plans

Extensive knowledge of construction trades

Hazardous material identification including asbestos, lead paint, mold and IICRC unsanitary categories 2, 3 and Special Situations

Solid working knowledge of building codes and regulatory agencies

Knowledge of project management principles and practices

Excellent time management skills, having the ability to meet deadlines under pressure.

Excellent critical thinking, decision-making and problem solving skills

Comprehensive understanding of customer service, principles and practices

Eligible to operate a motor vehicle per ServiceMaster vehicle policy

Self-directed, takes initiative, with the ability to work within a team or independently as needed

Strong written and verbal communication skills

Proven ability to multi-task in a fast paced environment

Intermediate computer and/or tablet/iPad experience with Microsoft Office programs such as Excel, Word and Google Suite.

Willing to work evenings, on call and weekends when requested

Travel may be required

Criminal Record Check

Physical Demands

Frequent lifting from 5-40 lbs, unassisted (from 35-65% of the time)

Occasional lifting from 41 lbs +, assisted (up to 50% of the time)

Access and mobility in tight spaces

Fit Testing - half and full face mask as needed, annual certification required

Working at Heights - over 5 feet, periodically

Sustained periods of standing, sitting, walking, bending, and kneeling

ServiceMaster is an inclusive and equal opportunity employer. While we appreciate all applications, only those candidates selected for an interview will be contacted. We thank all applicants for their submissions.

Job Type: Full-time

Additional pay:
Bonus pay
Benefits:
Extended health care
Flexible language requirement:
French not required
Schedule:
Day shift

Ability to commute/relocate:
Bruce, AB: reliably commute or plan to relocate before starting work (required)

Education:
Bachelor's Degree (preferred)

Experience:
Project management: 3 years (preferred)

Work Location: On the road

Expected start date: 2024-05-24