About Us: At Epic Group, we take pride in the hands-on expertise and dedication of our field teams. With a commitment to excellence and a focus on getting the job done right, our skilled professionals tackle challenges head-on, ensuring every project is completed safely, efficiently, and to the highest standards. We believe in teamwork, adaptability, and delivering exceptional results on the ground, making a lasting impact with every task we undertake.

JOB TITLE: Service Technician

JOB REPORTS TO: Project Manager

JOB DESCRIPTION:

To assist the Epic's Service team by completing a variety of tasks, ensuring that quality, timeliness and customer care are of utmost importance. These tasks will include, addressing deficiencies, assisting production teams, performing miscellaneous repair projects in keeping with a production department; all the while maintaining a high level of customer service.

KEY RESPONSIBILITIES:

Quickly respond to the urgent needs of the Epic Group of companies
Able to recognise and repair roof and exterior deficiencies
Completing challenging work that requires creative thinking and strong resolve
Constructive and detailed evaluations of current issues
Engage with and efficiently complete safety assessments, inspection reports, audits, and database processes

CUSTOMER CARE:

Ability to schedule and evaluate time commitments accurately, with homeowners and Epic management
Take time to walk homeowners through the issues they face and possible solutions
Discretionary ability to know when to offer an answer and when to defer to management
Taking pictures of projects to show process and results - For customers and Epic's Production Team

SKILLS AND EDUCATIONAL REQUIREMENTS:

Grade 12 or Equivalent

2 years of experience in the Roofing/Exteriors industry

Computer and smart phone experience are essential

Knowledge of installation techniques (best practice roofing, flashing, soft metal work)

Ability to work alone as well with others

Able to self-direct and exhibit a high level of initiative

Excellent Interpersonal skills, self - motivation and initiative

Strong organization and conflict management

Capacity to be flexible and evaluate priorities on short notice

Excellent driving history, with a current and valid class 5 non-graduated driver's license

MINIMUM PHYSICAL REQUIREMENTS:

This position is conducted in a field setting, often on active construction sites. Applicant must be able to perform the following:

Physically fit with the ability to complete demanding tasks related to roofing repairs and other challenging repair tasks

Walk on uneven terrain

Comfortable with climbing ladders and working on heights

Move and carry construction materials and supplies that may weigh in excess of 25 kg

Overtime as required

Hazards associated with the trade

Work outdoors in various elements

Job Types: Full-time, Permanent

Pay: $24.00-$32.00 per hour

Additional pay:
Overtime pay
Benefits:
Casual dress
Company events
Dental care
Extended health care
Life insurance
On-site parking
Profit sharing
Vision care
Wellness program
Flexible language requirement:
French not required
Schedule:
10 hour shift
8 hour shift
Day shift
Monday to Friday
On call
Weekends as needed

Application question(s):
Do you have a clean drivers abstract?

Experience:
residential roofing: 3 years (preferred)

Licence/Certification:
Class 5 Licence (required)

Work Location: In person