What's the Job?
Pay-$21.4/hr
Work Type: Hybrid (primarily on-site with travel between client offices)
Schedule: Monday to Friday, 8:00 AM - 4:30 PM
Driving Requirement: 25-50%
Vehicle Requirement: Must have a valid driver's license and access to a personal vehicle

Role Summary

Seeking a Junior Help Desk Technician with minimum 1 year of Tier 1 support experience to provide first-level IT assistance across multiple client sites. The role includes troubleshooting hardware/software issues, supporting business applications, and assisting with basic networking and cloud tasks.

Key Responsibilities

• Provide 1st level phone and onsite support
• Handle password resets, user setup, and general troubleshooting
• Support MS Office, QuickBooks, and internal tools
• Assist with basic network infrastructure and Azure/cloud environments
• Occasionally access servers for basic tasks
• Travel between buildings and client sites; lift equipment up to 30 lbs
• Use Xerox internal software to support sales teams

Required Skills & Experience

• 1+ year help desk or Tier 1 tech support experience
• Community College diploma or equivalent
• Strong communication and troubleshooting skills
• Proficient in MS Windows and Office Suite
• Familiarity with basic networking (DNS, TCP/IP)
• Able to work independently and manage multiple tasks
• Valid driver's license and personal vehicle

Preferred

• Bilingual (English/French)
• Exposure to Azure/cloud platforms
• Basic server experience
• IT certifications (e.g., CompTIA A+, Microsoft Fundamentals)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.