Who are we?

For nearly 40 years, Bath Fitter has been perfecting its process to meet customer needs and deliver the best bathtub experience possible. Every day, we aim higher - to improve our products, service, and customer satisfaction. Our vision is to be an outstanding employer and a trusted business partner.

We're proud to be certified as a "Best Place to Work" and "Most Admired Corporate Culture in Canada."

What is this role about?

Become the go-to hub for technical support coordination! As the Sales Technical Support Coordinator, you'll be the central link between clients, technicians, internal teams, and external partners. From managing project timelines to tool development and customer follow-ups, you'll play a key role in delivering great service and operational success.

Why join Bath Fitter?

Stable schedule + remote work 1x/week
Group insurance + employer contribution to retirement plan
Vacation, personal days, and time off during the holidays
On-site bistro, gym, and employee discounts
Opportunities to contribute to Canadian & U.S. projects
Friendly, supportive, and growth-oriented culture

Key responsibilities

Technical coordination & customer service

Manage and prioritize requests from the technical support inbox
Communicate with clients to clarify needs and plan coordination calls
Take meeting notes and draft action plans with deadlines and responsibilities

Tool development & project tracking

Coordinate tool creation with plants in St-Eustache and Tennessee
Track internal/external tooling requests and project timelines
Lead kick-off meetings for new or replacement tools

Maritime support

Assist with planning site visits and coordinating inspection documentation
Monitor tooling changes and update stakeholders

Product & data management

Maintain the Approved Cleaner List and share monthly updates
Manage and update the Tub Spec Tool and bathtub ID catalogs quarterly

Ideal profile

College diploma in a relevant field
2+ years of experience in a similar role (manufacturing = asset)
Familiarity with ERP systems (e.g., Navision)
Proficiency in Microsoft Office (Excel, Outlook, Teams)
Bilingual - fluent in English and French

Key competencies

Strong customer service mindset
Analytical thinker with strong prioritization skills
Self-starter who can manage projects independently
Great interpersonal skills and professional demeanor
Comfortable in a fast-paced, ever-evolving environment

We believe life's too short not to be passionate about what you do.
Looking forward to meeting you!

Proficiency in French and English is required as the employee will be working with employees and clients in Canada and the United States.

You can view our full Privacy Policy here