Food and Beverage Manager

Toronto Pan Am Sports Centre Inc. is currently seeking a Full Time Food and Beverage Manager to join our team!

The Food and Beverage Manager is responsible for the overall leadership, coordination, and execution of food service operations at the Toronto Pan Am Sports Centre. This includes managing the in-house quick service outlet, overseeing internal catering operations for events ranging from small to large-scale events, and providing oversight and support to on-site franchise operations (Tim Hortons, Booster Juice, Pizza Pizza).

The Manager also leads strategic planning, performance analytics, and concept development to align food and beverage operations with Toronto Pan Am Sports Centre's broader goals in customer experience, financial sustainability, and operational excellence. This includes developing and managing alternative service points such as kiosks, pop-ups, and mobile units with a mandate to expand footprint and revenue. The Manager ensures that all services meet high standards of quality, safety, efficiency, and guest satisfaction. Performance is measured by revenue growth, cost control, and client satisfaction.

The key accountabilities of the role include, but are not limited to:

Strategic Leadership and Planning

Align food and beverage objectives with organizational goals and strategic direction.

Develop annual operating and capital budgets for food and beverage functions.

Build and maintain a multi year business plan that drives revenue, margin, and guest experience targets.

Support concept and capital projects; manage annual operating and capital budgets.

Use Point of Sale (POS), inventory, and guest feedback analytics to fine tune menus, labour budgets, and pricing.

Staffing and Training

Recruit, onboard, and develop a high performing team.

Establish clear performance standards, embed accountability, and create cross training opportunities.

Develop staff schedules that support multiple service models.

Lead food safety and customer service training initiatives.

Foster a service-first, team-centered culture built around recognition and accountability and promotes professional growth.

Operational Oversight

Direct daily operations in self operated, franchised, and shared spaces, ensuring health code compliance and franchise brand standards.

Schedule and monitor sanitation, pest control, preventive maintenance, and equipment repairs.

Conduct regular audits of food safety, cash handling, inventory rotation, and waste control.

Event Catering

Serve as primary contact for catering clients

Scope, price, and deliver catering programs within firm budgets and timelines.

Support sponsorship activations and VIP hospitality with tailored food service solutions.

Menu Development and Innovation

Lead menu design and seasonal refreshes for quick service, catering, kiosks, and pop-ups.

Balance creativity with cost control, nutritional considerations, and operational feasibility.

Collaborate with suppliers to introduce quality products and improve margins.

Alternate Service points

Assist in the planning and executing of kiosks, carts, and pop-ups; identify new service points to extend food and beverage beyond the main food court.

Ensure consistent service, financial performance, and guest satisfaction across all non-traditional outlets.

Financial Management

Manage the food service Proft & Loss, including food, labour, and overhead costs.

Negotiate supplier contracts and maintain vendor scorecards to track price, quality, and delivery performance.

Track capital assets and coordinate replacements with Building Operations.

Guest Experience and Quality Assurance

Introduce customer satisfaction tracking tools, including feedback forms and mystery guest programs, to continuously refine service delivery.

Champion consistent, high-quality service across every touchpoint.

Health and Safety Compliance

Ensure compliance with all municipal, provincial, and federal health, safety, and sanitation regulations.

Promote Toronto Pan Am Sports Centre's waste diversion, recycling, and sustainability goals.

Lead emergency preparedness and food safety training.

Conduct food safety audits and enforce allergen control procedures in line with Hazard Analysis and Critical Control Points (HACCP) principles.

Technology and Systems Oversight

Oversee use of Point-of-Sale and inventory systems to ensure accurate reporting, integration with operations, and user compliance.

Implement technology solutions such as digital menus, self-service kiosks, and guest feedback apps.

Generate weekly dashboards tracking financial, operational, and customer service performance.

Cross-Departmental and Stakeholder Collaboration

Collaborate with the senior leadership team on budget planning, operational performance, and capital investment priorities.

Support sponsorship and marketing initiatives through themed food and beverage programs.

Engage with community partners, food suppliers, and event organizers to foster collaborative programs and community engagement.

Risk Management and Asset Protection

Maintain contingency plans for equipment downtime, product recalls, and unplanned service interruptions; align preventive maintenance schedules and equipment audits with Facilities.

Enforce secure cash handling and inventory control protocols; monitor alcohol service compliance and other duties as assigned.

What we need from you:

Diploma or degree in Food & Beverage Management, Hospitality, Culinary Arts, or a related field.

Five to seven years of leadership in multi outlet or high-volume food service, including franchise integration and large-scale catering.

Advanced food safety certification (e.g., Advanced.fst)

Standard First Aid & CPR, Level C certification.

Demonstrated success in menu development, budget management, and team culture building.

Proficiency with POS, inventory, and labour scheduling systems.

Experience in sport venues, recreation facilities, or other large public complexes is an asset.

The successful candidate will be required to obtain a Police Vulnerable Sector Check.

At the Toronto Pan Am Sports Centre Inc. we are proud to offer a wide range of benefits designed to support your well-being and professional growth:

Comprehensive Benefits Package: Including Medical, Dental, Vision, Life Insurance, AD&D Insurance, Disability Coverage, and Travel Insurance.

Employer RRSP Contributions: Helping you plan for a secure financial future.

Complimentary Fitness Centre Membership: Access to a state-of-the-art gym to promote your health and wellness.

Training & Development Opportunities: Including Education Assistance Reimbursement to support your ongoing professional growth.

Employee Assistance Program: Offering confidential support for personal and professional challenges.

Experience with Large-Scale Events: Gain hands-on experience in organizing major events, tournaments, and competitions.

Corporate Events: Opportunities to participate in exclusive team-building and networking events.

Staff Discounts: Enjoy discounts on a wide range of products and services, including mobility, clothing, events, and more.

We are actively reviewing applications and encourage candidates to apply as soon as possible.

About us:

A legacy of the 2015 Toronto Pan Am and Parapan Am Games, Toronto Pan Am Sports Centre is operated by a corporation co-owned by the City of Toronto and the University of Toronto. The world-class facility was the largest sport new build for the Games and the largest infrastructure investment in Canadian amateur sport history.

Offering an extensive range of services, TPASC caters to a diverse community, including recreational groups, university students, fitness enthusiasts, and elite athletes. Our world-class facilities include two internationally sanctioned 50-meter, 10-lane pools, a dive pool, and dry-land training areas. We also feature a four-court gymnasium, rock-climbing wall, indoor running track, conditioning rooms, and studio spaces. Additionally, our state-of-the-art fitness center is designed to support both casual members and high-performance athletes alike.

Additionally, the Canadian Sport Institute Ontario (CSIO) is located in the Toronto Pan Am Sports Centre, offering leading-edge sport science and sport performance services. The facility first opened in September 2014 to a variety of users, including the University of Toronto community, City of Toronto programs, and high-performance athletes. For more details, you can visit their official website at .

Toronto Pan Am Sports Centre Inc. is committed to creating an inclusive and diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability.

Toronto Pan Am Sports Centre Inc. will provide, on request, accommodations for disabilities to support your participation in all of our Recruitment Process.

We thank all applicants that apply, however only those being considered for an interview will be contacted.

Location: Toronto Pan Am Sports Centre . click apply for full job details