At LGS, we strive to provide a workplace that values your professional growth. Our company culture fosters diversity and inclusivity, and we welcome talents from both local and international backgrounds.

As a team member, you will play a crucial role in driving major projects that propel our clients' businesses forward and improve people's lives. You will be at the heart of collaborative large-scale digital transformation projects in both the public and private sectors.

The IBM Client Innovation Centre Quebec (CIC), at LGS, employs professionals who collaborate on projects within technology practices, offering local and remote services. Our employees, regardless of their level of experience, are paired with a coach to support their professional growth. As part of IBM's global network, we have offices in Montreal and Quebec City.

The benefits of joining our team:
• Learn every day: access IBM's intellectual capital and trainings on a diverse range of cutting-edge technologies.
• For your well-being: a group insurance bundle including telemedicine, a retirement savings plan with employer's contribution, access to IBM shares at discounted rates, and a wellness package!
• To enjoy quality time: annual vacations, additional company days off and special life events leaves!
• To have fun with your colleagues: an active community and a social committee with regular activities to keep us all connected!

Here is how you will be involved

• Providing level 1 technical support for network and telecom incidents.
• Collaborating with service providers (ex. Videotron, Bell) to follow up on incidents.
• Documenting configurations, procedures, and technical interventions.

Your experience

• Technical support experience. Ability to effectively diagnose and resolve technical issues.
• Experience in network and telecom administration.
• ServiceNow ticket management experience.

You stand out for

• Strong analytical skills, solution-oriented mindset, autonomy, and sense of priorities.
• Team collaboration and interpersonal skills.
• Knowledge of networking concepts (TCP/IP, VLAN, VPN, DNS, etc.) is an asset.
• Experience with Fortinet solutions (firewalls, VPN, network security) is an asset.
• Holds a Canadian Secret Clearance is an asset.
• Fortinet certification is an asset.
• Bilingualism in French and English, as you will be working with resources outside the province of Quebec.

Availability:

• We provide support Monday to Friday, 8am to 8pm. The candidate must be open to working during these hours.

Be yourself at LGS

LGS is committed to considering all qualified applicants without regard to ethnicity, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodiversity, age, veteran status or other characteristics.

If you are not a Canadian permanent resident or citizen, please consult with your talent acquisition consultant as this role may require the use of technologies that are regulated by export sanctions.