We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Our challenge

We are looking a skilled and proactive Calypso Production Support Engineer to join our team. This role is critical in ensuring the stability, performance, and continuous improvement of our Calypso platform. The ideal candidate will have hands-on experience with Calypso APIs, cloud infrastructure (preferably AWS), and production support in a fast-paced financial environment.

Additional Information

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Toronto, Ontario, United States is $140k - $150k/year & benefits (see below).

The Role

Responsibilities:

• Production Support: Serve as the primary point of contact for all Calypso production issues, ensuring timely resolution and minimal business disruption.
• Custom Development: Design and implement custom solutions using Calypso APIs to meet evolving business requirements.
• Environment Management: Oversee the setup, configuration, and maintenance of non-production environments to support development and testing activities.
• Release & Deployment: Manage and coordinate production deployments, ensuring smooth and error-free releases.
• Cloud Infrastructure: Leverage AWS services to support and optimize infrastructure for scalability, reliability, and performance.
• Batch Operations: Monitor and support batch processing jobs, including after-hours support as needed to ensure operational continuity.

Requirements:

• Strong experience with Calypso production support
• Proficiency in Calypso APIs for custom development and issue resolution
• Knowledge of trade lifecycle, risk, and settlement modules in Calypso
• Experience as L1/L2/L3 support for financial systems
• Strong troubleshooting skills and ability to manage incident resolution under pressure
• Excellent understanding of SLAs, root cause analysis, and escalation procedures
• Hands-on experience with Java and Calypso scripting
• Ability to design and build custom workflows and interfaces
• Experience in managing non-production environments (UAT, QA, DEV)
• Familiarity with CI/CD pipelines, release coordination, and rollback strategies
• Hands-on knowledge of AWS services such as EC2, S3, RDS, CloudWatch, IAM
• Experience with infrastructure monitoring, scaling, and reliability optimization
• Experience with Autosys, Control-M, or similar schedulers
• Ability to monitor, troubleshoot, and support batch processes, including after-hours
• Strong communication and coordination skills
• Ability to work with cross-functional teams (Dev, Infra, QA, Business)
• Proactive, detail-oriented, and customer-focused mindset

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

S YNECHRON'S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.