Responsibilities:

Collections of customers account under B2B, B2C and others, based in North America including portal accounts.
Manage assigned Collections Portfolio, initiating collection calls in line with company guidelines for past due invoices and short payments on assigned portfolios.
Generate report from customer's portal and reconcile with Aging report.
Escalate problem accounts to Credit Manager and Sales team, recommending actions where necessary.
Release credit blocked orders based on credit status of customer accounts.
Communicate effectively with internal and external customers to resolve any collection-related matters
Maintain accurate and up-to-date records of collection activities using collections toll (Get Paid).
Ensure compliance with company policies and legal requirements in the collection process.
Resolve customer disputes working with sales department and customer service.
Collaborate with internal teams to streamline collection processes and improve efficiency.
Participate in Continuous Improvement projects and provide training as needed.
Make write-off/bad debt/outside collections recommendations to Credit Manager.
Other related duties and responsibilities as required or assigned

Education & Certifications:

University degree or college diploma.
Enrollment in credit & collections professional designation from the Institute of Credit Canada or any other professional Institutes in North America preferred.

Qualifications:

Knowledge of credit & collections principles, process, regulations and standards.
New grads welcome
Experience of working with ERP systems such as IFS, JD Edward & D365.
Experience of Working with Portal accounts.
Experience of working with Get Paid and Avalara (US Tax)
General accounting knowledge specifically around working capital and its impact of cash flow.
Strong understanding and abilities to understand/analyze commercial reports and data.
Advanced Computer skills including MS Word, Excel and Power BI.
Excellent communication and negotiation skills.
Proactive and self-motivated.
Detail oriented with strong follow-up skills.
Ability to manage multiple accounts and prioritize tasks effectively

SAMACO

At Samuel, meeting our customer needs is our top priority. With cost-effective distribution and just-in-time delivery of metals and industrial products across North America, we ensure our customers get exactly what they need - any time, anywhere and from a single source. Our focus on value-added processing services and innovative supply chain solutions allow us to work closely with our customers, ensuring their products are on the market on time. Thanks to our integrated network of products and services supported by our in-house technical leaders and market experts, we are uniquely positioned to become your supplier of choice.
At Samuel, we believe every team member brings unique and valuable skills, experiences and knowledge to our thriving business - enabling us to build on over 170 years of success in the metals industry. We offer countless opportunities for our team members to develop and grow in their careers, empower them to make decisions on the job and be a part of driving positive change - within our organization and in the communities where we live and work. If you're seeking a dynamic, supportive and welcoming workplace to make your mark and grow your career, we have the programs, culture and opportunities to make it happen. We're stronger together.

At Samuel we believe in a culture of equality. Respect and integrity are at our core. We are committed to building and creating an environment that is open and welcoming for everyone.

Samuel is an Equal Opportunity Employer. In the United States, we utilize E-Verify.