12-month contract, on-site in Longueuil, QC.

Job Description:

Insight Global is seeking a Customer Support Representative to join the Digital Engine Services team at a leading aerospace company onsite in Longueuil, QC. The Customer Support Representative provides day to day technical support to customers/aircraft operators across the world for Digital Engine Services (DES) engine data acquisition and transmission systems. This position is responsible for in-service activities, including coordination and support of DES systems with internal Front Line organizations as well as the coordination of all DES technical communications internally and with customers/operators/aircraft OEMs.

Requirements:

• Qualify for a CGP Clearance (Controlled Goods)
• Provide technical support to customers/aircraft operators/aircraft manufacturers across the world for Engine Data Acquisition and Transmission Systems.
• Provide technical support of DES systems and Oil Analysis Technology with Front Line organizations.
• Lead DES technical communications internally and with customers/operators.
• Support field upgrade campaigns of DES systems and Oil Analysis Technology
• Lead development of DES tools/services for customer support team
• Work with customer support team situated across various locations
• Actively support and participate in the program field issues summary meetings

Compensation:

$30/hr to $45/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as short-term and long-term disability, life insurance and AD&D. Employees will also have access to a registered retirement savings account with employer matching. Employees in this role are also entitled to sick leave and/or other paid time off as provided by applicable law.