Our company:

At Kalesnikoff, we honor our heritage by investing in our future. As a family-owned, fourth-generation company, we've evolved from our roots in the forests to become a leader in the timber industry, but we're not just resting on tradition. Today, Kalesnikoff is at the forefront of innovation, combining decades of expertise with cutting-edge technology to redefine what's possible in wood design and construction.

Role and Objectives:

As a valued member of the IT Delivery & Operations Team, the IT Technician is responsible for day-to-day IT assistance to users, to maintain and deploy IT infrastructure, and to help implement new IT systems and technologies. IT Technicians are responsible for the smooth running and maintenance of the company's computer and network systems. Their roles include troubleshooting, setting up devices and software, identifying issues with computer hardware and helping solve customers' technical enquiries. This position requires solid technical skills, keen attention to detail, and a proactive, hands-on mindset focused on delivering responsive IT support across both enterprise and industrial environments.

Responsibilities:

• Provide timely and effective IT technical support including computer/network hardware and software installation, configuration, troubleshooting, and maintenance.
• Provide orientation and guidance to employees on how to operate new software and computer equipment.
• Develop and maintain IT documentation, including IT asset tracking, knowledge base articles, and end user training guides.
• Ensure performance, security and privacy of computer/network infrastructure equipment & systems, collaborating with Cybersecurity Team.
• Monitor security alerts and assist with incident response.
• Organize and schedule maintenance upgrades, minimizing impact to the business and end user community.
• Collaborate with IT team members to ensure smooth operation of all systems.
• Understand and comply with all company policies and procedures.

Participate in after-hours on-call rotations as required.

• Other duties as requested or required.

Requirements:

• Diploma/Degree in IT, Computer Science, or related field (or equivalent education & experience).
• 2-3 years of Tier 1-2 IT support experience in help desk, technical support, or field service.
• Certification as IT Technician. CompTIA A+, Microsoft Certified IT Professional, or similar certification, or an acceptable combination of education and relevant experience required.
• Experienced with Windows Server, Hyper-V/VMware, Active Directory, Group Policy, DNS, and DHCP.
• Skilled in Windows desktop support, including system imaging, hardware/software troubleshooting, and peripheral maintenance.
• Solid understanding of networking fundamentals: TCP/IP, VLANs, Wi-Fi setup and troubleshooting.
• Familiarity with ITSM platforms including ticketing systems, remote support, and asset management.
• Knowledgeable of internet security and data privacy principles.
• Experienced with Microsoft 365 suite of products.
• Strong communication, documentation, and customer service skills across technical and non-technical teams.
• Highly organized, detail-oriented, and self-motivated; effective both independently and as part of a team.
• Comfortable working in dynamic, fast-paced manufacturing or industrial environments.
• Possess a valid Class 5 Driver's License with reliable access to a personal vehicle for inter-site travel (eligible for mileage reimbursement).
• Participate in after-hours support on-call rotations as required.
• Must be legally eligible to work in the region.
• On-site role.

Working Conditions:

• Combination of desk-based tasks and on-site support across office and manufacturing environments; requiring adaptability and attention to safety.
• Personal Protective Equipment (PPE) is required when entering designated facility areas. (e.g. hard hat, safety boots, high-visibility vest, and eye/ear protection).
• Occasional exposure to high noise levels, temperature fluctuations, and industrial hazards.
• May involve working at heights using ladders or lifts with appropriate safety gear.
• Capable of handling small components, tools, or equipment with accuracy and precision, as well as the ability to concentrate on screen-based tasks for extended durations.
• Ability to lift and move items up to 25 lbs and operate hand tools as needed.

Compensation Package:

• Salary: $65,000 - $85,000 (Dependent on experience).
• Schedule: Monday - Friday
• Extended health benefits including health, dental, vision, travel, Health Spending Account and RRSP program.
• Team building and social events.
• Training, development, and mentorship opportunities
• Opportunity to advance in your career.
• Work-life balance.
• A great culture where we truly value our employees.

How to apply:

To apply, please submit your resume and cover letter to .

Applications will be accepted on an ongoing basis until the position is filled.

At Kalesnikoff, working safely is an expectation. In your role you will have the time and resources needed to meet that expectation.

About our Kootenay home:

Are the mountains calling you? From beautiful parks and forests, pristine lakes, breathtaking valleys and stunning mountain ranges, the West Kootenay region is a highly desired and special place to call home. With an abundance of recreation including ski areas, golf courses, hot springs, and endless hiking, biking and other outdoor activities, the Kootenays isn't just a region, it's a lifestyle. Our vibrant mountain towns are full of arts, culture, food, history and caring communities. What are you doing after work today?

Equal opportunity commitment:

Kalesnikoff is a committed equal opportunity employer. Kalesnikoff's recruitment strategy is designed to attract the best person for each position, to ensure equality of opportunity for all applicants, and to promote our corporate vision and culture. When considering applicants for positions within our Company, only job-related criteria such as ability, merit and responsibility are used to evaluate applicants. Kalesnikoff prohibits discrimination and harassment on the basis of any characteristic protected by applicable law.

Kalesnikoff is committed to treating all people in a way that allows them to maintain their dignity and independence. Kalesnikoff believes in integration and equal opportunity. Kalesnikoff is committed to meeting the needs of persons with disabilities in a timely manner and will do so by identifying barriers to accessibility and meeting accessibility standards in accordance with