This role is for a Contractor - Application Support Analyst (Intermediate) at Societe Generale's Global Business Service Unit (GBSU) Canada, focused on supporting US-based real-time payment applications linked to Fedwire and Chips.

Role Overview:

• You will be part of a diverse, regional team managing payment systems critical to real-time financial transactions.
• The role blends technical support, development, and operational tasks, offering exposure to both business and technology sides of payment applications.
• You'll work closely with developers and production support analysts, with mentorship opportunities to grow Java programming skills.
• Involved in a major global payments initiative (ISO20022 payment message format change).

Day-to-Day Responsibilities:

• Provide level 2 and 3 technical and functional support for payment applications, resolving production issues and managing incident reporting.
• Develop automation tools to streamline manual tasks and build monitoring/reporting tools.
• Perform post-deployment testing (quality assurance) for new releases.
• Build and enhance application features.
• Improve CI/CD pipelines and automate operational tasks.
• Communicate with stakeholders on application issues, document incidents, and create remediation plans.
• Understand and comply with the regulated financial environment and ITIL processes.
• Participate in projects and cross-team tasks.
• Work shift/on-call rotations, including occasional weekends.

Required Skills and Qualifications:

• Minimum 3 years in Application/Production/DevOps support roles.
• Degree in Computer Science or equivalent certifications.
• Comfortable with UNIX/Linux and Windows environments.
• Basic to intermediate Java programming skills or willingness to develop them.
• Experience with test-driven development environments.
• Strong problem-solving, analytical skills, and ability to work under pressure.
• Good grasp of Agile and Continuous Delivery methodologies.
• Fluent in English (oral and written); French is also required.

Bonus Skills:

• Experience in payments systems (SWIFT, Montran, ACH Plus, Fedwire, Chips).
• Familiarity with IBM MQ Series.
• Knowledge of real-time interface design.
• Understanding of Capital Markets and Investment Banking.

Summary:

This is an intermediate-level hybrid application support and development role focused on mission-critical real-time payment applications within a regulated financial environment. It offers a mix of support, automation development, testing, and continuous integration improvements, ideal for someone wanting to deepen their Java and payments domain expertise while working in an agile, fast-paced team.