Role Description:

• Support & Troubleshooting:

o Provide day-to-day support to users by resolving technical issues related to Dynamics 365 F&O.

o Troubleshoot and escalate issues as necessary, ensuring prompt and effective resolution.

o Handle incident and service requests, ensuring adherence to service level agreements (SLAs).

• System Configuration & Maintenance:

o Assist in configuring and maintaining various modules within Dynamics 365 Finance & Operations and Project Operations, including Finance, Supply Chain, and Human Resources.

o Perform regular system checks, updates, and optimizations to ensure peak performance.

• System Enhancements & Process Improvement:

o Assist in the design, testing, and implementation of new features, functionalities, or integrations within Dynamics 365 F&O.

o Collaborate with developers and technical teams to address system customizations or integrations.

• Version Upgrades & Patches:

o Support system upgrades, patches, and new releases of Dynamics 365 F&O, ensuring minimal business disruption and smooth transitions.

• Compliance & Security:

o Ensure the application of necessary security protocols, compliance standards, and financial regulations within the system.

Essential Skills:

• Proven experience in a support role with Microsoft Dynamics 365 Finance & Operations (minimum 4 years).

• Experience with at least one of the following Dynamics 365 F&O modules: Finance, Supply Chain, Procurement, or HR and Project Operations.

• Strong understanding of ERP systems and business processes within finance and operations.

• Familiarity with Dynamics 365 Finance & Operations and Project Operations features, functionality, and configuration.

• Must have very strong X coding skills, OOPs concepts and Visual Studio is an advantage.

• Understanding of system integration and data migration techniques.

• Strong troubleshooting and problem-solving skills.

• Proven experience in designing, developing, and implementing D365 FO customizations using X .

• Ability to create, design, and modify reports in Dynamics 365 FO.

• Experience with technical design, development, and testing of core Dynamics 365 FO apps.

• Experience working on full life cycle implementations across multiple versions of Dynamics FO.

• Ability to make technical recommendations for installation, modifications, and custom development.

• Ability to analyze user issues, identify root causes, and recommend solutions.

• Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders.

• Ability to work effectively in a team and independently.

• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.

Desirable Skills:

• Experience working in a customer-facing support role or consulting environment.

• Knowledge of Power Platform (PowerApps, Power Automate, Power BI) and its integration with Dynamics 365 F&O.

• Familiarity with Azure DevOps for issue tracking and release management.

• Experience with D365 FO Business Process Management (BPM) and Lifecycle Services (LCS).