Unleashd, a leading technology company in the automotive software industry, has a rare opportunity for a Customer Success Manager to join our growing team based in Ottawa, ON.

Highlights

• A mix of remote work and on-the-road customer meetings
• Competitive compensation ranging from a base of $75,000 to $95,000+ OTE, including commission and bonus opportunities, depending on experience and performance.
• Company RRSP matching
• Flexible time-off policy fostering work-life harmony
• Comprehensive medical and dental benefits, including mental health and wellness
• A supportive environment that celebrates your curiosity, values your skills, and wants to accelerate your growth

WE NEED

We're looking to hire a Customer Success Manager to join our growing team based in Ottawa, ON.

You are incredibly detail oriented with a friendly and professional approach. You love to delight customers and are the liaison between our customers, internal teams and external partners. You enjoy working independently in a fast-paced environment and love contributing to the overall success of the team. As the first point of contact with our customers after they have launched, you'll be integral in building an ongoing and trusting relationship with them. We want to ensure that our customers have a seamless experience with Unleashd, and that you will be there every step of the way.

YOU LOVE

• Focusing on the feedback of customers to know which changes can make a difference
• Making it your personal missions to create an exceptional ongoing experience for customers
• Finding insights and innovative ways that our products can continually solve problems and help our customers improve their business
• Effectively and consistently communicating updates and deliverables to the customer and internal teams, advising them on impacts to deadlines
• Training customers and their teams on the day-to-day use and administration of our products
• Finding opportunities to upsell new products to existing customers by continually adding value and showing them ways our products can help them more
• Getting referrals from existing customers for potential new customers and connecting them with our sales team

YOU HAVE

• Previously excelled in a customer success role with a SaaS business where you directly interacted with customers
• A demonstrated track record with project or timeline-based delivery management
• An acute attention to detail that keeps everyone aligned and everything on schedule
• Incredible communication skills with the ability to explain complex topics through both verbal and written means
• An energetic and up-beat personality with a keen desire to see everyone succeed
• An open mind and love learning from others
• A valid driver's license and a reliable vehicle for customer visits
• Experience in the automotive industry and/or automotive software (this would be an asset but is not required)
• The ability to speak and write in both English and French (this would be an asset, but not required)

WE OFFER

• A dynamic team of professionals dedicated to building a solid foundation for our growing business
• A flexible work environment that allows for remote work, with occasional travel requirements
• A competitive compensation package, including a base salary that's aligned with your experience
• A comprehensive benefits package and flexible spending account to support you and your family's health and wellness
• Company RRSP matching
• A flexible time off policy, including sick and personal days to care for your health and well-being
• Tuition reimbursement opportunities to support your professional development
• Opportunities to give back by participating in various philanthropic programs and activities
• Engaging company events and activities that promote team spirit and foster positive relationships within the organization
• A full - time permanent position, as we are seeking a long- term employment commitment
• Real growth opportunities, amidst our ongoing expansion and continuous development